Patient Services Team Support - York, United Kingdom - Myhealth

Myhealth

Verified Company

York, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Job description

To professionally and confidentially support patients and clinicians to ensure a high standard and efficient service.
Keep the reception area clean and tidy, making sure the area is hazard free i.e. chairs are placed against the wall
Supporting patients and processing appointment requests via
Support patients to use the BP pod if required
Manage patient expectations and deliver an appropriate service
Assist and support other staff, both clinical and non-clinical in the day to day running of the hub and reception areas
Assisting in keeping clinical rooms well stocked and organised at regular intervals
Dealing with medication queries, processing prescription requests, processing cancellation rejections from pharmacies and handing out medication
Completing regular fire checks and ensuring signing in sheets are updated regularly
Supporting all branches and phone cover where required
Sorting Personally Administered prescriptions
Ensuring the waiting room is always tidy, and checking posters/leaflets are neat and up to date

MAIN DUTIES (HUB)

Responsible for providing the 'Best' Customer Service to patients and clinicians and to ensure the effective running of the service:
Management of the patients medical record and support the medical staff in undertaking necessary actions
Scanning of relevant documents onto the patient records and assigning to relevant team members in accordance with guidance
Inputting data to the patients record in accordance with guidance
Dealing with all enquiries flowed to the Hub and Secretary team in professional and appropriate manner.
Filing, archiving and appropriate storage of patients records and other confidential information
All other tasks associated with Health Care administration
To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
To assist the Team Leader and Operations Manager with all clerical and administrative duties as required.
To receive and dispatch mail and carry out any actions as requested by doctors.
Such other duties as may reasonably be delegated.