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    Claims Handler Part Time - Swansea, United Kingdom - undisclosed

    undisclosed
    undisclosed Swansea, United Kingdom

    1 week ago

    Default job background
    Part time Insurance
    Description
    Closing date
    14/05/2024

    Household Claims Service are recruiting The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team.

    There are two areas in the department and both service our customers' needs ranging from general queries on cover to dealing with AD Buildings and contents claims.

    The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.
    About the role

    We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

    This is a part time role and is weekends only
    Main duties and responsibilities
    Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
    Accurately checking all details of a claim after every call

    Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.

    Ensuring underwriter requirements are checked in respect of the submission of household claims
    Undertaking special projects, as required
    Meeting and exceeding departmental quality targets
    Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act

    Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions.

    Behavioural skills
    A positive attitude to work and maintain general office standards
    Discipline in accordance with company procedures
    Effective time management and organisational skills
    Good written and verbal communication skills
    Attention to detail and accuracy
    A team player attitude
    Our Commitment to You
    At Admiral, we are committed to being a diverse and inclusive workplace.

    Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

    All qualified applicants will receive equal consideration for employment.
    Salary, Benefits and Work-Life Balance
    At Admiral, we are proud to be a diverse business where we put our people and customers first.

    We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

    All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

    You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

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