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    Remote engineer - Belfast, United Kingdom - Som3

    Som3
    Som3 Belfast, United Kingdom

    3 weeks ago

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    Description

    Role:
    Senior Field Engineer (Server)

    Salary:
    GBP29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more

    The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK.

    Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment.

    Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services.

    Independently and remotely troubleshooting a wide range of products in both software and hardware environments.

    Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK.

    Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales.
    Performing any additional tasks as directed by Senior Management.

    Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers.

    Hold a valid UK Driving Licence.
    Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop.
    Maintain consistently high standards of quality and professionalism.
    Possess awareness of ITIL methodologies and best practices.
    Uphold high levels of punctuality, communication, attitude, competence, and service quality.
    Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable.
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