Jobs
>
Leeds

    IT Support Analyst - Leeds, United Kingdom - Family Action

    Family Action
    Family Action Leeds, United Kingdom

    3 weeks ago

    Default job background
    Description

    IT Support Analyst Remote with regular visits to across Central/Northern regions of England About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

    We have been building stronger families since 1869, and today we work with more than 60,000

    families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

    We are currently seeking two IT Support Analysts to join our team on a full-time, permanent basis, working 37 hours per week.

    The Benefits - Starting salary of £28,315- Hybrid role, home based with weekly site visits across Central/Northern regions of England- £480 home-based allowance per annum- Annual paid leave entitlement of 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays- Up to 6% matched-pension contributions- Enhanced paid sick leave- Enhanced paid family leave provisions- Eye care and winter flu jabs vouchers- Cycle to work scheme- Investment in your professional development with ongoing quality training and career development opportunitiesThis is a terrific opportunity for a high-calibre IT support professional with experience in a customer facing environment to join our impactful organisation.

    You'll be stepping into a crucial role, ensuring that colleagues have the necessary IT support to deliver essential services to families and vulnerable individuals, making a real difference in their lives.

    What's more, we place a real focus on your professional development so whether you're looking to enhance your technical skills or progress in your career, you'll have the support and resources to achieve your goals.

    So, if you want to step into a rewarding and engaging role with a dedicated team, we want to hear from you.

    The Role As an IT Support Analyst, you will act as the first point of contact for all IT enquiries from colleagues, using an ITIL based framework.

    Delivering excellent customer service, you will respond to enquiries via telephone, email, a self-service portal and in person, resolving incidents in accordance with operational standards and escalating incidents and requests when necessary.


    Additionally, you will:

    • Provide onsite support when needed and run local dropins
    • Record incidents and requests
    • Maintain accurate audit logs of equipment
    • Provide project and technical support
    • Create and maintain accurate systems and user documentation About You To be considered as an IT Support Analyst, you will need experience of supporting the following technologies:
    • User admin
    • Azure Active Directory
    • Windows 10, 11 device management, Azure Server environment and Azure Virtual Desktop
    • Microsoft 365 Admin including One-Drive management, Teams, SharePoint, Online Exchange
    • Remote desktop management tools
    • Anti-Virus management
    • Print managementYou will also need:
    • Experience within a customer facing environment
    • Familiarity with ITIL framework
    • A full, valid driving licence and use of a vehicleThe closing date for this role is 9th June 2024.Other organisations may call this role IT Support Engineer, 2nd Line Analyst, 2nd Line Engineer, 2nd Line Support Technician, or Service Desk Engineer.

    Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

    Equal opportunities are the only acceptable way to conduct

    business and we believe that the more inclusive our environments are, the better our work will be.
    So, if you're looking for a new challenge as an IT Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
  • Picture More Ltd

    IT Support Analyst

    1 day ago

    Picture More Ltd Leeds, United Kingdom Full time

    IT Support AnalystLaw firm - LeedsAre you a Desktop Support Analyst looking for a new and exciting opportunity?Do you have experience of working for a law firm or similar professional services?In this challenging but rewarding position at a top law firm, you will be providing a h ...

  • ea Change

    Support Analyst

    3 weeks ago

    ea Change Leeds, United Kingdom £185

    Job Description Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Contract Type: Contract (permanent afterwards) · Day rate: £185 per day · Join one of the UK's biggest retail & commercial banks · Provide critical IT support for a lea ...

  • Picture More

    IT Support Analyst

    23 hours ago

    Picture More Leeds, United Kingdom permanent

    IT Support Analyst · Law firm - Leeds · Are you a Desktop Support Analyst looking for a new and exciting opportunity? · Do you have experience of working for a law firm or similar professional services? · In this challenging but rewarding position at a top law firm, you will be ...

  • Oliver James

    Application Support Analyst Finance Systems

    3 weeks ago

    Oliver James Leeds, United Kingdom

    We're looking for an Application Support Analyst to join an industry leading organisation that is currently going through a period of growth due to continued success · You'll be joining a collaborative team that manages the administration, designing and development of the organi ...

  • Klickstarters

    Technology Support Analyst

    1 week ago

    Klickstarters Leeds, United Kingdom

    Technology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month contact, w ...

  • ea Change

    Technology Support Analyst

    3 weeks ago

    ea Change leeds, west yorkshire, United Kingdom

    Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Location: Leeds or Edinburgh · Contract Type: Contract (permanent afterwards) · Day rate: £185 per day · Join one of the UK's biggest retail & commercial banks · Provide critical IT suppo ...

  • Searchability

    Technology Support Analyst

    1 week ago

    Searchability Leeds, United Kingdom contract

    Technology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month contact, with p ...

  • Markel

    Application Support Analyst

    3 days ago

    Markel Leeds, United Kingdom Full time

    Are you looking to develop your career within Application Support? · What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, a ...

  • Markel International Services Ltd

    Application Support Analyst

    4 days ago

    Markel International Services Ltd Leeds, United Kingdom Full time

    Are you looking to develop your career within Application Support? · What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, a ...

  • 4it Recruitment Ltd

    IT Support Analyst

    2 weeks ago

    4it Recruitment Ltd Bradford, United Kingdom

    **IT Support Analyst - 2ndLine - Windows 10 - Active directory - Office 365 - Remote/Bradford - to £32k Excellent Progression to 3rd Line + Benefits** · An IT Support Analyst is required to support a team of over 400 users across multiple sites. You will have strong 2nd line Supp ...

  • Franklin Fitch

    2nd Line Support Analyst

    2 weeks ago

    Franklin Fitch Leeds, United Kingdom Permanent, Full time

    Join Our Dynamic IT Operations Team as a 2nd Line Support Analyst · Location: Leeds · About the Role · The IT Operations team is looking for a dedicated Service Desk 2nd Line Support Analyst. This vibrant and friendly team spans multiple sites across the UK and includes Service D ...

  • Klickstarters

    Technology Support Analyst

    1 week ago

    Klickstarters leeds, west yorkshire, United Kingdom

    Job DescriptionTechnology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month ...

  • ea Change

    Technology Support Analyst

    3 weeks ago

    ea Change Leeds, United Kingdom

    Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Location: · Leeds · or · Edinburgh · Contract Type: · Contract (permanent afterwards) · Day rate: · £185 per day · Join one of the UK's biggest retail & commercial banksnProvide critical ...

  • Franklin Fitch

    2nd Line Support Analyst

    2 weeks ago

    Franklin Fitch Leeds, United Kingdom Full time

    Join Our Dynamic IT Operations Team as a 2nd Line Support AnalystLocation: LeedsAbout the RoleThe IT Operations team is looking for a dedicated Service Desk 2nd Line Support Analyst. This vibrant and friendly team spans multiple sites across the UK and includes Service Delivery M ...

  • The Huntsman Group

    2nd Line support Analyst

    2 weeks ago

    The Huntsman Group Leeds, United Kingdom

    Job Description · We have an exciting opportunity for a 2nd Line support Analyst to join our clients I.T Team based in Leeds reporting into the IT Infrastructure Manager. · Priding themselves on an inclusive culture and always working hard to be an employer of choice. Working in ...

  • ea Change

    Technology Support Analyst

    1 week ago

    ea Change Leeds, United Kingdom £185

    Job Description Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank · Location: Leeds or Edinburgh · Contract Type: Contract (permanent afterwards) · Day rate: £185 per day · Join one of the UK's biggest retail & commercial banks · ...

  • Klickstarters

    Technology Support Analyst

    1 week ago

    Klickstarters Leeds, United Kingdom

    Technology Support Analyst · Find out if this opportunity is a good fit by reading all of the information that follows below. · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join ou ...

  • Avencia Consulting Services Ltd

    Application Support Analyst

    2 days ago

    Avencia Consulting Services Ltd Leeds, United Kingdom

    Job Description · Are you looking to develop your career within Application Support? · What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seiz ...

  • Klickstarters

    Technology Support Analyst

    1 week ago

    Klickstarters Leeds, United Kingdom

    Technology Support Analyst · 6 month contract and German speaking is essential · We are a worldwide professional services and are looking for a Technology Support Analyst to join our team. · Basic IT systems experience · System specific training provided · 6 month contact, w ...

  • ReCulture

    IT Support Analyst Remote

    3 weeks ago

    ReCulture Leeds, United Kingdom

    Our client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice a ...