Jobs

    Sales Executive/Customer Service Advisor - Sinclairtown, United Kingdom - Steele Charles Limited

    Steele Charles Limited
    Steele Charles Limited Sinclairtown, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Steele Charles are delighted to have been retained with a multi-national import-export business in Fife. The organisation is seeking to hire an ambitious individual with a passion for sales and customer service.

    Persoanilty and gumption is a must for this role and the right attitude will stand out above experience.

    This could be suitable for a fresh grad or someone with a few years experience looking to join an organisation where they can have a more meaningful career.


    Key Responsibilities:

    • To show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers. Ensuring that a professional representation of the company, its services and values with a positive can-do attitude are exhibited at all times.
    • Managing existing and prospective customers to maximise product take up and sales opportunities.
    • Taking incoming sales enquiries professionally and offering product advice as required.
    • Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling.
    • Obtaining pricing and availability from suppliers for non-stock items as necessary.
    • Maximise CCB on every order.
    • Processing sales orders quickly and accurately, working in line with company procedures.
    • Keeping the data on the CRM accurate, updating number of machines and customer categories
    • Handle customer complaints, provide appropriate solutions and alternatives.

    Skills:

    • Proven customer support experience or experience as a client service representative
    • Experience of working with technical or complex information
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Ability to build effective working relationships with internal and external customers.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication skills
    • Skilled in negotiation and dealing with complaints.
    If this position is of interest, please reach out or apply with an up to date CV