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    Senior Application Support Analyst Linux - Belfast, United Kingdom - Citi

    Citi
    Citi Belfast, United Kingdom

    3 weeks ago

    citi background
    Full time
    Description

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team.

    By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.


    Working as an Applications Support Senior Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients.

    The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability.

    You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications.

    In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.

    Provide technical and business support for users of Citi using reconciliation system.

    This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.

    Partner with other regional teams for providing a stable Production Support coverage to Business.

    Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

    Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

    Relevant Production Support experience in any financial domain is essential.
    Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
    Good Unix/Linux and Python skills
    Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
    Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst
    Experience with Middleware solutions such as Tibco EMS, Kafka
    The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. We work hard to have a positive financial and social impact on the communities we serve.

    By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

    ~ Generous holiday allowance starting at 27 days plus bank holidays; A discretional annual performance related bonus
    Private medical insurance packages to suit your personal circumstances
    Employee Assistance Program
    Pension Plan
    Paid Parental Leave
    Special discounts for employees, family, and friends
    Applications Support

    Full time

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

    View the EEO Policy Statement .
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