- Income Protection
- Critical Illness
- Permanent Total Disability
- Death Claims
- Supporting Claims Assessors to manage claims portfolio and achieve financial results.
- Working co-operatively within the team in achieving agreed service standards and financial results.
- Using and understanding agreed claims protocols to deliver excellent financial results and excellent customer service, for example guidelines on chasing medical evidence.
- Supporting Claims Assessors to meet service delivery measures of agreed service levels and elapsed time.
- Supporting Claims Assessors meet technical and quality targets.
- Can display an excellent telephone manner, adept at handling customers with care, including those experiencing anxiety, distress, or frustration..
- Have strong planning and organisational skills including diary management.
- Have excellent letter writing skills, the ability to draft detailed non-standard letters.
- Have ability to make decisions and refer upwards when appropriate, for example prioritization of Assessor's workload.
- Have influencing and negotiation skills with customers, assessors and service providers.
- Have experience of dealing with sick and bereaved customers on the phone.
- 23 days holidays + 8 bank holidays.
- Discretionary annual bonus.
- Company pension scheme membership.
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
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Apprentice Bricklayer
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Fire Risk Assessor
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Care Assessor
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Disability Assessor
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Senior Nurse
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Centre Facilitator/assessor
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Assessor Support - Salisbury, United Kingdom - Diligenta
Description
The Opportunity
:Handle all aspects of claims admin in at least one or more of the following areas, depending on the business need:
This role will support our claims assessors to enable them to focus on proactive claims management and financial results. They are responsible for assisting with the workload for the department's assessors.
You'll be:
You should apply if you:
The Perks
