Jobs

    Senior Officer, Planning - North East England, United Kingdom - Be Caring Ltd

    Be Caring Ltd
    Be Caring Ltd North East England, United Kingdom

    2 weeks ago

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    Description
    Continuous Improvement Officer (Complaints, Safeguarding and Near Misses)

    Working as part of the Continuous Improvement team you will play a key role in ensuring that Be Caring continue to provide high quality care to our clients with varied support needs.

    The successful candidate will have a passion for ensuring that complaints, safeguarding concerns and incidents that result in a 'near miss' are positively actioned.

    The quality of care provided to our clients is a key focus and you should also ensure that we are compliant with CQC and other regulatory frameworks.

    This is a full time role, working Monday-Friday.

    The role offers hybrid working but there will times when you my need to visit our regional branches in Bradford, Leeds, Liverpool, Manchester & Newcastle.

    First stage interviews will take place remotely in the week commencing 13th May.

    The core responsibility of the Continuous Improvement Officers is to support Be Caring services to manage Complaints, Safeguarding referrals and 'Near Misses'
    To regularly meet with branches to review complaints, safeguarding referrals, near misses, accidents, incidents and compliments.

    To ensure that concerns and complaints are listened and responded to and used to improve the quality of care.

    To promote a positive complaint handling culture.
    To provide training and support for services in the management of complaints and safeguarding concerns
    To escalate any concerns within the organisation and to ensure that CQC notifications are raised where required
    To ensure Be Caring policies and procedures are up to date and followed by services.
    To ensure Care Quality Commission standards are met for Clients and Colleagues

    This role will cover the tasks and responsibilities below but will have a primary focus on Complaints, Safeguarding referrals and 'Near Misses' across the organisation.

    Improving Quality and Compliance
    Learning through auditing and monitoring quality of the following:

    Complaints, Safeguarding referrals and 'Near Misses'
    Colleague Quality Interventions including 'Be Supported' sessions and 'Direct Observations'
    "Be Safe' Ensure our colleagues are following company policy and procedures and are compliant with CQC requirements.
    ~ Ensure that we are identifying and assessing risks for our colleagues and clients, supporting individuals to take positive risks.
    ~'Be the best you can be' Identify skills gaps within Operational teams and provide advice and support to upskill individuals, encouraging continuous development and growth.
    ~'Present findings from the quality monitoring and interactions with colleagues and clients to the Operational team
    ~ Work effectively with Operational teams to develop and monitor action plans to mitigate risks and improve overall compliance.

    Experience of working within a CQC registered service desirable but not essential
    Experience and knowledge of care planning and risk assessments
    Knowledge of relevant policies, procedures and legislation relating to adult social care
    Experience of engaging with senior stakeholders and influencing
    Experience of leading projects and embedding change within a team
    Ability to identify risks and proactively create solutions to resolve problems.

    Ability to identify training needs and source appropriate training by liaising with Be Caring Learning and Development Team or finding appropriate external training.

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