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    Client Relations Advisor, STR - London, United Kingdom - CoStar Group

    CoStar Group
    CoStar Group London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time
    Description

    RESPONSIBILITIES

  • Facilitate transition of client's main point of contact from Sales Executive to Client Relations Advisor; becoming go-to resource once sale has closed
  • Analyze data to understand potentially complex issues and communicate with other internal teams and clients directly to resolve
  • Cross-train with existing senior members of the client support team
  • Maintain regular communication with clients to validate portfolio, data deliverables and overall usage
  • Work closely with business teams (Sales, Client Product Support, Data Operations, Finance, and others as needed) for a seamless transition for our new clients through the onboarding process and continued participation
  • Build relationships with clients within assigned regions, addressing needs and concerns in timely manner
  • Assist Regional Sales Manager and Sales Organization in analyzing, improving, and documenting processes
  • Maintain appropriate knowledge of CoStar & STR products and services to resolve client questions or concerns in a timely manner
  • Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution
  • Support customers within multiple asset classes: hospitality, industry partners, tourism bureaus, and others as needed
  • Become a Subject Matter Expert on CoStar's & STR's products and services in order to educate clients on what is available to best fit their needs
  • Create and maintain accurate records regarding customer interactions
  • Provide training to CoStar & STR customers, which may include: product overviews, methodology reviews, and website usage
  • Keep managers informed of client feedback received and how to best action for better future outcomes
  • Support the migration of clients to the new Benchmarking product as needed

    • QUALIFICATIONS

  • Bachelor's degree or equivalent experience
  • Experience in a customer facing role.
  • Experience using the Microsoft Office suite of applications (Excel, Outlook, and Word).
  • Additional European language (German, French, Portuguese preferred)
  • Prior experience working at a hotel property or in a hotel corporate environment
  • Experience working with a CRM system, with case management systems
  • Ability to work in multiple systems simultaneously
  • Ability to multi-task in a fast-paced environment while prioritizing your workload
  • Ability to manage and hit deadlines
  • Ability to work well independently, while also contributing to a larger team as needed
  • Excellent communication skills, both written and verbal with a willingness to go above and beyond to solve problems
  • Ability to develop innovative solutions to client questions and concerns
  • Ability to adapt to change in a high growth company
  • Ability to quickly adopt change and remain flexible to learning new things
  • Ability to analyze data and understand issues and discrepancies

    • WHAT'S IN IT FOR YOU:

    Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BluFin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more

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    State Street London, United Kingdom

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