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Exeter

    Maintenance Scheduler - Exeter, United Kingdom - LiveWest

    LiveWest
    Default job background
    Full time
    Description

    About The Role

    • Join us if you're an organised individual who loves delivering top-notch customer service.
    • As a Planner, you will be the main contact for planning and scheduling repairs, ensuring high-quality service and customer care.
    • Work in a fast-paced environment where problem-solving skills are key.
    • Get ready to spend time on the phone coordinating resources efficiently.

    This full-time permanent role is based in Exeter.

    About The Candidate

    To succeed as a Planner, you should have the necessary skills for a Level 1 - Team Member role and meet the following requirements:

    • Previous experience in a customer repair role.
    • Ability to interpret data and provide suitable outcomes.
    • Understanding of responsive repairs.
    • Experience using scheduling tools and resource scheduling software.
    • Knowledge of databases such as Capita and 1st Touch.
    • Ability to work under pressure and prioritize customer needs.
    • Proactive and customer-focused mindset.

    No prior experience required, but a can-do attitude is a must.

    You may have worked in roles like Maintenance Scheduler or Customer Services.

    About The Company

    Rewards and Benefits:

    • Defined Contribution pension scheme with employer contribution.
    • Discretionary Bonus scheme.
    • Death in Service benefit.
    • 26 days annual leave plus bank holidays, increasing with service.
    • Family-Friendly policies.
    • Health Cash Plan including dental and optical cover.
    • Employee Assistance Programme.
    • Health and Wellbeing programme.
    • Cycle to Work scheme.
    • Car Benefit scheme.
    • Learning and Development opportunities.
    • Volunteering days.

    About Us

    LiveWest offers homes to over 80,000 people in the South West and plans to build over 5,000 new homes in the next five years. We believe in better living for better lives and aim to offer a home for everyone.

    We celebrate diversity and are dedicated to fostering an inclusive environment for all colleagues.



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