Planning & Customer Service Administrator - West Calder, United Kingdom - The North British Distillery Company Ltd.
Description
Position:
Planning & Customer Service Administrator
Location:
West Calder
Reports to:
Planning & Customer Service Manager
Overall purpose of Role:
To assist the Company by providing efficient and effective operation of the warehouse management software, whilst also providing administrative support to the Planning & Customer Department.
Skills & Experience:
Background
A 'hands on' and proactive administrator, looking to expand their Customer Service and Planning Skills within a small team. Confident liaising between internal and external stakeholders to ensure clear communication.
Technical Experience
- Intermediate PC Skills
- Formula and graphs in excel, import photographs in PowerPoint, high standard of document production, report writing
- Strong analytical and numerical skills, with the ability to input and interpret complex data using IT systems
- Previous Administration experience
Customer Focus
- Professional telephone manner and experience of dealing with service users and suppliers
- Ability to perform front of house reception duties with a customer focussed approach
- Ability to form strong working relationships with customers and suppliers
Behaviours
- Confident, with the ability to gain trust and respect
- Ability to cope with a varied workload which can be high volume at times
- A positive attitude with the desire to expand their skill set
- Organised with a high level of attention to detail
- Able to respond quickly to emerging business needs
- Ability to prioritise tasks
Health & Safety
- Working knowledge of HSE legislation
Main Responsibilities:
- Supporting the installation of the inventory warehouse management software.
- Supporting members of the Planning & Customer Service Department in maintaining files and databases.
- Regularly liaising with the Warehousing Operations Department to ensure the smooth running of site operations and maintaining communication across all areas of the business.
- Assisting Planning & Customer Service Department with administration tasks.
- Processing customer instructions and providing both internal and external customers with stock related information where required.
- Any other duties that may reasonably be required in line with your contractual role.
Job Types:
Full-time, Fixed term contract
Contract length: 12 months
Benefits:
- Onsite parking
Schedule:
- Monday to Friday
Application question(s):
- Do you have the right to work in the UK without restrictions?
Work Location:
In person
Application deadline: 04/12/2023
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