- Reports to Change Manager.
- Facilitation across different business areas to coordinate change request functions.
- Direct contact with senior internal and external customers.
- Provides cover for CDL Release Analysts when required.
- Coordinate change requests and check the CRs for quality and quantity of information
- Draft client communications in line with the Change Management policy on notice periods and answers any client queries that arise
- Administration of changes in flight, ensuring approvals are completed in good time and that the status of changes are updated according to actions taken
- Work with the Change Manager to understand the impact of failed changes on clients and arrange and minute the PCR (Post change Review)
- Administration and Minute taking of CDLs twice weekly Change Control Board (CAB)
- Works with the Change Manager to understand the requirements for Emergency, Fast Track and Standard Changes and advises stakeholders on the appropriate use of these
- Participate in Client Change calls, ensuring that the relevant reports have been generated and distributed
- Input into the continuous service improvement (CIS) cycle of the change processes working under the guidance of the Change Manager.
- Work with CDL stakeholders and clients to ensure the change process is appropriately documented, communicated and understood.
- Understand underlying procedures and document as appropriate.
- Provide management information on change to clients and senior management as required.
- Carry out regular reviews of the change processes with CDL stakeholders and clients.
- Identify and recommend service improvements based on stakeholder feedback and observations
- Assist the Change Manager in completing regular audits of the change process.
- Review incident logs caused by changes to identify occasions where process has not been followed.
- Highlight any repeated non-conformance to relevant team leaders and the change manager where appropriate.
- Contribute and help develop Service Management initiatives.
- Work alongside the Change Manager to prevent "unauthorised changes"
- Identify and discuss any training required to increase knowledge and skills to carry out the full scope of the role.
- Take ownership for personal development.
- Educated to A level standard or equivalent.
- ITIL V4 or V3 Foundation qualification is desirable but not essential.
- Computer literate and experienced user of MS Outlook, Word, Excel.
- Proven ability and experience of using ServiceNow or other ITSM tool.
- Proven ability and experience of providing a high level of customer care.
- Ability to prioritise and organise workload.
- Excellent communication skills.
- Accepts ownership and takes responsibility.
- Hybrid Working (2+ Days a Week in the office)
- Flexible hours
- 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
- Top employer for 8th year running
- Excellent training and development platform
- Opportunities for career progression
- Health and Wellbeing programme
- Virtual activities, lunch and learns, coffee mornings and meetups.
- Life and health assurance
- Electric Vehicle Scheme
- Established Recognition Award System
- Great Parental Benefits
- Diversity and Inclusion network
- Pension scheme
- Community projects and volunteer days
- Refer a friend bonus
- On-site free parking
- Open plan modern offices
- Quiet Spaces are also available
- Shuttle bus to and from the station
- Subsidised restaurant
- Games room and chill out zone
- Annual Hackathon & Deep Racer Events
- Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more
- Car wash, barber, yoga classes, boot camp and massage services all on site
- Cycle to work scheme
- Shower and dry rooms
-
Technical Change Analyst
1 week ago
eFinancialCareers Manchester, United Kingdom**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Bachelor of Accounting · **Travel Percentage**: · 0% · We are FIS. Our technology powers the world's economy and our teams bring innovation to life. ...
-
Operational Change Business Analyst
1 week ago
AJ Bell Manchester, United KingdomLooking to develop a Business Analysis career with an award-winning business in the financial services industry? AJ Bell could have just the opportunity for you. · **As a Business Analyst you will sit within our growing Operational Change department and your responsibilities will ...
-
Change Analyst
2 weeks ago
Investigo Limited Greater Manchester, United KingdomJob Description · Change Analyst - (Finance Transformation) · £ per day OUTSIDE IR35 · 2 days a week in the office · 6 months initially · Investigo are pleased to be supporting a large, global organisation with their search for a Change Analyst. · The selected candidate will wo ...
-
Business Change Analyst
1 week ago
North West Ambulance Service NHS Trust Manchester, United Kingdom Full timeJob overview · We are looking to recruit 2 Business Change Analyst as part of the Delivery and Innovation team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety and subject matter experts to determine requirements through the analysis a ...
-
Business Change Analyst
1 week ago
North West Ambulance Service NHS Trust Manchester, United Kingdom PermanentJob summary · We are looking to recruit 2 Business Change Analyst as part of the Delivery and Innovation team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety and subject matter experts to determine requirements through the analysis a ...
-
IT Business Change Analyst
1 day ago
Manchester University NHS Foundation Trust Manchester, United Kingdom PermanentJob summary · IT Business Change Analyst Opportunity (Permanent) · A fantastic opportunity has arisen for a motivated and organised IT Business Change Analyst to join the Group Informatics team at Manchester Foundation Trust (MFT). · We are looking for enthusiastic and dedica ...
-
Business Analyst
1 week ago
Circle Recruitment Manchester, United KingdomBusiness Analyst - Law Firm - Manchester / Hybrid · Key Skills - BA, Business Analyst, Law Firm, Business Change, Business Change Analyst · My client is ranked within the top 40 law firms, with over 20 offices all over the UK and with a global presence. Due to some major transfor ...
-
Business Analyst
1 day ago
BCT Resourcing Manchester, United KingdomBusiness Analyst · Reports To: Business Analyst Lead · **Salary**: £45,000 - £52,000 per annum · Manchester - Hybrid · Business Analyst - Responsibilities · - Work with all levels of front-office and operational users to capture business requirements for IT project workstack, ran ...
-
Enterprise PMO Analyst
2 weeks ago
Informed Recruitment LTD Manchester, United KingdomAre you an experienced PMO Analyst, proficient in the continual improvement of PPM tools? Have you supported a portfolio of change at enterprise level? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity fora PMO Analyst to aid the ...
-
PMO Analyst
2 weeks ago
Informed Recruitment LTD Manchester, United KingdomAre you an experienced PMO Analyst, proficient in the continual improvement of PPM tools? Have you supported a portfolio of change that included a range of programmes and projects across a business? Let Informed Recruitment help you to achieve your potentialwith an exciting consu ...
-
PMO Analyst
1 week ago
Informed Recruitment LTD Manchester, United KingdomAre you an experienced PMO Analyst, experienced in the continual improvement of PPM tools? Have you supported a portfolio of change that included ERP projects? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunityfor a PMO Analyst to ...
-
Credit Analyst
4 days ago
eFinancialCareers Manchester, United KingdomThe role sits in the UKKI team and entails ownership of the Credit Manual (UK credit instructions), ensuring that UK policy andinstructions uphold the Group's credit policy as well as external EU and UK regulations, with credit instructions providing clearprocedures for branches ...
-
PMO Analyst
4 days ago
BCT Resourcing Manchester, United KingdomPMO Analyst · Manchester · £45,000 per annum · We are looking for a PMO Analyst to join an industry leading organisation that is currently going through a big period of growth due to continued success · With a continuous improvment and cloud-first mindset they have various large ...
-
Project Manager
1 week ago
Circle Recruitment Manchester, United KingdomProject Manager - Business Change - Manchester · Key skills - Project Manager, Business Change, Business Analyst, IT PM, agile, waterfall - Manchester / remote Law Firm · This is a very rare opportunity to join this top 40 law firm as a Project Manager within the Business Change ...
-
Business Analyst
11 hours ago
Sentient Talent Manchester, United Kingdom**Business Analyst - FinTech** · **Manchester (Hybrid)** · I've partnered with a leading FinTech company in Manchester to bolster their product team with a data driven **Business Analyst**. As a Business Analyst, you'll be responsible for analysing product features, ensuring top- ...
-
Senior Marketing Analyst
1 week ago
Harnham Manchester, United Kingdom**MARKETING INSIGHT ANALYST** · **£65, ,000** · **REMOTE** · High growth role in a client facing wellness brand with scope and innovation to change the health and beauty market · **THE COMPANY** · A high tech beauty and wellness app that operates across Europe By bringing togethe ...
-
Analytics Specialist
1 week ago
The Christie NHS Foundation Trust Manchester, United KingdomThis is an exciting new post offering the opportunity to lend your analytical mindset and innovative inspiration to the analytics function of our Christie Clinical Outcomes and Data Unit. · We are looking for an experienced analyst with a flair for looking for data insights and f ...
-
Data Insight Analyst
4 days ago
Harnham - Data & Analytics Recruitment Manchester, United Kingdom**DATA INSIGHT ANALYST** · **£25, ,000** · **MANCHESTER** · Are you looking for a friendly, collaborative and supportive culture? Do you want to upskill and learn? This role in a leading sports brand is a great fit for your next role · **COMPANY** · Data driven sports brand with ...
-
Data Insight Analyst
2 weeks ago
Harnham - Data & Analytics Recruitment Manchester, United Kingdom**DATA INSIGHT ANALYST** · **£30, ,000** · **MANCHESTER** · A huge opportunity to work within the world of sport Take on this high impact data analyst role and use your technical skills to help grow the brand and sport itself · **COMPANY** · A high achieving sporting brand are gr ...
-
Business Analyst
6 days ago
BPS World Manchester, United Kingdom**Business Analyst** · **Full-time, permanent** · **Manchester, with expectation to be on client side up to 2 days per week** · At BPS we are delighted to be a recruiting partner to North Highland - the world's most innovative and collaborative consulting group. · Do you have the ...
Change Analyst - Manchester, United Kingdom - CDL Software
Description
Are you a master of adaptability with a keen eye for detail? Are you passionate about driving organisational transformation through technology? Join our dynamic team at CDL as a Change Analyst and play a pivotal role in implementing and managing changes across our business.We're seeking an analytical thinker who thrives in a fast-paced environment and is eager to facilitate seamless transitions for our clients.
If you're ready to make an impact and be at the forefront of innovation, we want to hear from you
The Role To work with Team Leaders and Managers across the company to ensure that Changes are delivered following CDL policy processes and best practice.
Position in Organisation
CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.
Key Responsibilities
Coordinate Changes:Skills Knowledge and Expertise
Benefits
We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking.
CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK.
