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    Training and Technical Consultant - Cambridge, Cambridgeshire, United Kingdom - Formpipe Software AB

    Formpipe Software AB
    Formpipe Software AB Cambridge, Cambridgeshire, United Kingdom

    4 weeks ago

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    Description

    We are seeking a Technical Consultant to work in our Partner Enablement team, to support our partners and customers, helping to scope and implement document management projects for our Dynamics ISV and other ERP solutions.

    You will need to help customers and partners implement our software efficiently while maintaining high standards of quality.

    You will also be training customers and partners in our software, helping them with advanced configurations and proactively working to improve the competency and engagement of our partners.

    You will undertake technical tasks such as software installation, configuration, report building and interfacing with other systems.

    You will also be engaging proactively with partners, building relationships within their project teams and (alongside their Formpipe Account Manager) supporting their growth as a Formpipe Partner.

    The ideal candidate will have some direct experience in a technical support or technical consultant role within a Dynamics implementation company (D365FO or D365CE is ideal) or on a specific ISV product.

    This role will provide the opportunity to learn new skills as both a technical consultant and as part of an innovative and market-leading software vendor.

    You will have responsibility for helping our partners to achieve success with their customer projects and you will have the chance to increase your subject matter expertise in a variety of ways.

    You will need to be confident and comfortable to adopt the responsibilities of a role that requires technical ability with our software, and as a proactive partner enablement team member.

    Full training in our software will be provided. Provide training and assistance to Formpipe Partners through onboarding, workshops and ongoing engagement.
    Provide technical delivery and consultancy services with our partners on their customer projects

    Sometimes act as a lead consultant for the delivery of our software, with a partner or occasionally directly with customers.

    Act as the SME and technical resource for installation, configuration and interfacing
    If required, assist with the Technical Support team with live customers on delivered projects.
    Deliver training to customers and partners using a standardised curriculum
    Form development / building report templates for customers, acting as a champion of best practice
    Present technical architecture and solutions to a variety of stakeholders within the project
    Create/Edit documentation or training materials (such as short 'how to' recordings) to maintain high standards of Best Practice.
    Attend regular meetings with the customer and implementation partners to ensure project delivery is on track
    Occasional travel to customer/partner sites (Travel expectation is 10% or less)
    Excellent Customer service skills through all channels (telephone, email, face-to-face). Technically competent, with the ability and willingness to learn a new software solution.
    ~ Experience in delivering training
    Experience working on projects involving multiple vendors/partners
    Experience in testing and defect resolution
    Formpipe is an English-speaking business, but a candidate with French language skills (reading/writing/speaking – at a business/technical level) would be considered favourably

    With its headquarters in Stockholm, Sweden, Formpipe creates and develops the ultimate document composition, distribution and digital storage platform for the world's leading banks and businesses.

    The Lasernet Platform provides a complete end-to-end service delivering everything you need to produce and manage incoming and outgoing customer-facing documents and information.

    Delivered as a Software as a Service (SaaS) solution, it seamlessly integrates with major ERP and Banking services, ensuring minimal setup time and maximum speed and security.

    Here at Formpipe we know our people are our greatest asset.

    With over 300 team members across offices in Sweden, Denmark, the UK, and the United States, as well as working remotely across the rest of the world, we have a truly global presence.

    Our work from anywhere policy encourages individuals and teams to develop a healthier, more sustainable work / life balance, removing the need for constant and often lengthy commutes.

    Additionally, the company offers a comprehensive benefits packet that includes health, vision and dental insurance as well as life and disability programs.

    As our focus is not only on our employees wellbeing but also their future, we have savings plans both for health planning in the shape of FSAs and HSAs and also for retirement, with our matching 401K plan.

    Twenty vacation days (plus bank holidays), ensure you have time to rest and recharge, whilst regular company social events encourage friendship and fun between a wide range of teams and people.

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