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    IT Manager- Hybrid working - London, United Kingdom - It Miami Llc

    It Miami Llc
    It Miami Llc London, United Kingdom

    1 week ago

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    Description

    We are making substantial investments in new digital technologies and skills to enhance our regulatory processes and management of information.

    The Service Transition Manager is responsible for ensuring all new & updated IT services smoothly transition into the relevant production environment without compromising within the Information Technology & Delivery Directorate (ITDD).

    The IT Service Transition Manager accepts products, determines whether they are fit for purpose and assesses readiness against agreed service acceptance criteria.

    You will make recommendations on go-live, early life support and service acceptance, whilst ensuring that the acceptance criteria is understood by the wider IT Operations team.

    As the manager for all transitions into Operations this role will be responsible for setting and managing the acceptance criteria and setting the standard for IT project delivery.

    Responsible for designing and leading the team to administer the approach for managing IT service transitions and change.
    Ensure that the acceptance criteria are understood by the wider IT operations.
    Responsible for decision making on change implementation slots.

    Responsible as Career Development Manager (CDM) for IT service delivery colleagues, ensuring that they fulfil their job requirements and are encouraged to develop their skills when opportunities arise.

    Location / Travel

    This post may be undertaken from a base at any one of ONR's office locations (Bootle, Cheltenham, or London).

    ONR operates hybrid working (working in the office and or at home) as part of our flexible working policy.

    There is an expectation that everyone will spend time in the office on a regular basis, recognising that some work is better done face to face.

    We will offer an interview to disabled people who meet the minimum criteria for the role.

    Applicants also have the choice to opt into our Guaranteed Interview Scheme when completing their application where we will offer an interview to disabled people who meet the minimum criteria for the role.

    ONR recognises it has a role to play in helping those leaving the Armed Forces (veterans) and have introduced a Guaranteed Interview Scheme for veterans.

    Veterans are officially defined as anyone who has served for at least one day in His Majesty's Armed Forces (Regular or Reserve).

    Information Technology Infrastructure Library (ITIL) Foundation V3 minimum or equivalent.

    AMPG Change Management Foundation Certificate or equivalent - Desirable.

    Experience of ITIL service management framework, with a focus on IT Service Transition.
    Extensive experience of the planning and transition of IT Services into business-as-usual operations. Should have wider exposure to ITIL processes and familiar with IT operation.
    Understanding of the project delivery lifecycle and experience of delivering projects using this model.
    Experience of resource planning and forecasting for Service Design activities

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