Service Desk Administrator - Leeds, United Kingdom - Gough & Kelly Security

Gough & Kelly Security

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£23,500 - £25,000 per annum, depending on experience

Closing Date:

We now have an excellent opportunity for an experienced and motivated
Service Desk Administrator, with a minimum of 2 years' experience, to join the fast-paced team in Leeds.

The position:

Permanent, fulltime
40 hours per week

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees.

We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

Enhanced sick pay
Holiday entitlement increasing to 24 days, with length of service, plus 8 bank holidays
Employee Assistance Programme (EAP)
Private Healthcare Scheme (with length of service)
Employee Benefits Programme (with length of service)
Ongoing training
Pension Scheme
Cycle to Work Scheme
Company social events

Main duties:

To order remote monitoring equipment and ensure a seamless process from start to finish.
To handle customer queries regarding monitoring of intruder alarm systems.
To monitor units experiencing line failures, coordinator remote investigation methods or engineer attendance as required.
To effectively manage the police response procedure, conducting regular audits of Unique Reference Numbers (URN) to ensure optimal system management.
To regularly update the health check summary in collaboration with Custodian Monitoring services, ensuring accurate and uptodate information.
To carry out false alarm management, including completing the 3 in 30day report weekly, to reduce the number of false alarm.
To monitor the queries spreadsheet ensuring that the CASH database is up to date.
To assist the service team in ensuring the efficient and smooth daytoday operation of the service department.
At least 2 years' experience in a similar role
Experience with CASH or similar systems is desirable
Excellent verbal and written communication skills
Strong customer service skills
Good teamwork skills
Advanced IT skills, including Word and Excel
Technical knowledge of CCTV, intruder alarms and access control systems is desirable

Gough and Kelly are an equal opportunities employer.

We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.