- Assist with preventing potential arrears and minimise the chances for tenancy breakdown
- Provide advice on maximising income and making referral to the right advice/support
- To manage an agreed quota of rent accounts – agreed 'patch'.
- Provide regular reports on the accounts in the patch
- To keep accurate records of the actions taken to maximise the income collection
- To monitor rent accounts for arrears and credits and action accordingly
- To ensure that Housing Benefit and associated benefits are being paid
- To support residents in claiming Housing Benefits where necessary
- To set up and monitor Direct Debits
- To liaise with residents and support services to address arrears
- Produce arrears reports where necessary
- To issue NTQs and NOSPs to residents where arrears are not being paid
- To attend court where necessary in cases of evictions
- To offer advice on rents arrears to Service Delivery and external agencies
- To support the Area Estates Officers in new tenancies where necessary
- Assist in the maintenance of accurate collection records to ensure that all liabilities due to the organisation are correctly billed and collected.
- At least one year of income management experience
- Good literacy and numeracy skills
- Experience of working as part of a team and contribute effectively to the teamwork of the repairs and maintenance service
- Knowledge of Housing Benefits
- Dealing with people who experience mental health issues
- Ability to communicate effectively with colleagues, residents and members of the public
- Ability to contribute constructively to improve service delivery
- Adaptable and flexible
- Full clean manual driving licence
- Use of a car
- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme
- Enhanced family friendly leave
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app – approved by NHS
- Free flu jabs
- Free DBS application
-
Office Support
3 weeks ago
Deciphex Oxford, United Kingdom**About the Company**: · Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps cancer patients get timely and accurate diagnosis. · Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over ...
-
Support Officer
2 weeks ago
A2Dominion Housing Group Ltd. Oxford, United Kingdom**Support Officer** · **Based at Collin's Street, Oxford, OX4 1XS but covering schemes in Oxford City, Didcot and Witney so driving is an essential requirement.** · **£22,286-£26,978 per year for 35 hours, equivalent to £12.24 to £14.82 per hour - plus on-call allowance.** · **Fu ...
-
IT Support Officer
3 weeks ago
University of Oxford TSS Oxford, United KingdomWeb advert · Vacancy ID**:13978** · Are you a dynamic and motivated individual with a passion for IT support? We have just the role for you We are seeking an **IT Support Officer** to provide first-class support to staff and students across multiple departments. · As the first po ...
-
Support Officer
3 weeks ago
Ministry of Justice Oxford, United Kingdom**Support Officer - Oxford Probate ** · **£21,775** · **Oxford**: · **Job Title**:CTSC Support Officer · **Grade**:AO · **Location**:Oxford Probate · **About us** · Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to ...
-
IT Support Officer
3 weeks ago
Exeter College, Oxford Oxford, United KingdomExeter College (part of the University of Oxford) seeks to appoint an **IT Support Officer** who will be responsible for supporting the IT Department in its operation and maintenance of the college systems, and in the provision of IT and AV support to members and staff. · This is ...
-
IT Support Officer
3 weeks ago
University of Oxford TSS Oxford, United KingdomWeb advert · - Vacancy ID: · - **13205** · - Are you an experienced IT professional looking for your next challenge? Do you have proven experience in 2nd line support of PC desktops?- The University of Oxford are currently recruiting for a temporary · - **IT Support Officer** wit ...
-
Support Officer
3 weeks ago
A2Dominion Housing Group Ltd. Oxford, United Kingdom**Support Officer (Young People & Young Parents)** · **Based at 6 Collins St, Oxford, OX4 1XS but covering schemes in Oxford City, Didcot and Witney so driving is an essential requirement.** · **£22, ,978.00 per year for 35 hours, equivalent to £12.24 to £14.82 per hour - plus on ...
-
Business Support Officer
3 weeks ago
Oxfordshire County Council Oxfordshire, United Kingdom**Job details**: · Salary range: £24,948 - £26,845 per annum · Work location: County Hall, Oxford - working from home with occasional attendances in the office · Hours per week: 37 - we are open to discussions about flexible working · Contract type: Permanent · Closing date: Wedn ...
-
Membership Support Officer
4 weeks ago
Royal Society of Wildlife Trusts Oxford, United KingdomClosing date: Monday 17 July 2023- Salary: £10,000 - £10,330 (pro rata) per annum (£25,000 - £25,825 FTE) · - Contract type: Permanent / Working hours: Part time- Location: The Lodge, 1 Armstrong Road, Oxford, Oxfordshire, OX4 4XT- Click here to apply- We are looking for an enthu ...
-
Commissioning Support Officer
3 weeks ago
Oxfordshire County Council Oxford, United Kingdom**Job details**: · **Salary range**: £24,948- £26,845 per annum · **Work location**: _County Hall, Oxford _ · **Hours per week**:37 - we are open to discussions about flexible working · **Contract type**:Temporary · **Closing date**:Friday 26th May 2023 · **Interview date**: Wedn ...
-
Temporary Support Officer
3 weeks ago
Completely Care Oxford, United KingdomTemporary Support Officer · Location: Oxfordshire - Oxford, Didcot and Witney · **Job Type**: Temporary, Full-time · Duration: starting as soon as possible for 2-3 months · **Salary**: £12.50 to £15.00 per hour · Completely Care are seeking a small team of compassionate and dedic ...
-
Academic Support Officer
3 weeks ago
Linacre College, University of Oxford Oxford, United KingdomThe Academic Office is seeking to appoint an Academic Support Officer to assist with the academic administration of the College. The post holder will join a small, dynamic team supporting over 600 graduate students and a growing community of Junior Research Fellows. Previous expe ...
-
Team Support Officer
3 weeks ago
Oxfordshire County Council Oxford, United Kingdom**Job details**: · **Salary range**: £24,948 - £26,845 per annum · **Work location**: County Hall, Oxford · **Hours per week**:37 - we are open to discussions about flexible working · **Contract type**: Permanent · **Closing date**: Monday 10th July 2023 · **Interview date**:To b ...
-
Office Administrator/ Support
3 weeks ago
Cadent Sourcing Oxford, United Kingdom**Office Administrator/ Support** · **Cadent Sourcing is partnering with a rapidly growing AI technology company, based in Dublin. They provide software solutions for both non-clinical and clinical Pathology.** · We are seeking an **Office Administrator/ Support **to join the tea ...
-
Send Support Officer
3 weeks ago
Fox Morris Group Oxford, United Kingdom**SEND Support Officer - Oxfordshire County Council (Part time)** · **6 + Month Ongoing Contract** · **Rate - Negotiable - Please send your CV with the rate of pay you require** · **Essentials**: · - Two or more years of experience in SEND, with a track record of excellence · - S ...
-
Learning Support Officer
4 weeks ago
Oxford Professional Education Group Oxford, United Kingdom**Oxford Professional Education** · **Learning Support Officer** · **Role Purpose & Context** · Oxford Professional Education are a leading provider of Apprenticeships within our sector, working with a diverse range of employers from public sector organisations, large multination ...
-
Learning Support Officer
3 weeks ago
Oxford Professional Education Oxford, United Kingdom**Oxford Professional Education** · **Learning Support Officer** · **Role Purpose & Context** · Oxford Professional Education are a leading provider of Apprenticeships within our sector, working with a diverse range of employers from public sector organisations, large multination ...
-
Administrative Support Officer
3 weeks ago
University of Oxford Oxford, United Kingdom**About the role** · The Administrative Support Officer (Planning and Council Secretariat) is one of an eleven-strong Governance team within the Planning and Council Secretariat (PACS). The Governance team is responsible for supporting and advising on the University's central gov ...
-
Administrative Support Officer
3 weeks ago
University of Oxford Oxford, United Kingdom**THIS IS A READVERTISEMENT. PREVIOUS APPLICANTS NEED NOT APPLY.** · **About the role** · The Administrative Support Officer (Planning and Council Secretariat) role provides an excellent opportunity for an individual interested in starting or developing a career in university adm ...
-
Membership Support Officer
4 weeks ago
Berks, Bucks & Oxon Wildlife Trust Oxford, United KingdomClosing date: Monday 17 July 2023 · Salary: £10,000 - £10,330 (pro rata) per annum (£25,000 - £25,825 FTE) · Contract type: Permanent / Working hours: Part time · Location: The Lodge, 1 Armstrong Road, Oxford, Oxfordshire, OX4 4XT · - We are looking for an enthusiastic and adapta ...
Housing & Income Support Officer - Oxford, United Kingdom - Response
Description
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
Housing & Income Support Officer - £30,000 - £35,000 per annum (Salaries vary depending on experiences)
Hours – 37 hours per week, hybrid working.
Location – AG Palmer House, Littlemore, Oxford
What You'll Be Doing:
Response are recruiting for a Housing & Income Support Officer within Adult Services, Settled Oxfordshire. This exciting opportunity is a key role within the organisation, responsible for undertaking necessary tasks to ensure that income via rents and service charges are met. Liaising with residents, service delivery and third-party agencies. Applying for and monitoring Housing Benefit. Supporting Response to achieve its KPIs and deliver good-quality, appropriate housing that provides each resident with a home that is safe, enables recovery, and promotes wellbeing. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you
Overall job responsibility: To see full range of responsibilities please view the attached job description.
The Successful Applicant:
Our main priority is to find people who can live our values every day – Caring, Safe, Creative and Aspirational and have a One Team approach.We provide excellent training on everything else, but we do ask that you have:
What We Offer:
If this Housing & Income Support Officer position sounds like the role for you then please apply today We would love to hear from you To learn more about Response and what we do, please visit our website: Response – Mental Health Care & Support.
Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
