Jobs
>
Lutterworth

    Customer Support Administrator - Lutterworth, United Kingdom - Cox Automotive

    Cox Automotive
    Cox Automotive Lutterworth, United Kingdom

    1 week ago

    Default job background
    Description

    Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.

    Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.

    Scope of Role:
    To oversee a growing portfolio of Vehicle Solutions customer accounts ensuring these are administered and managed effectively and in line with agreed SLA's. In addition to ensure all customer interaction is to a high standard and provides the experience expected.

    Objectives for Role:

    Process Management

    • Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
    • Efficient and accurate filing of vehicle documents
    • Process daily post, ensuring all documents are posted to the correct customers on time.
    • Responsible for booking in units at multiple Vehicle solutions locations.
    • Responsible for using multiple external customers databases and systems
    • Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

    Customer Service

    • Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
    • Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
    • To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
    • Contact with key customers both within the business and external in order to enhance the customer experience

    Skills, Knowledge and Experience:

    • Experience of working within rigid regulations and procedures
    • Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
    • Excellent customer service skills
    • Manage the customer handover experience on site
    • Strong administration skills
    • A keen eye for detail and accurate data entry skills
    • Excellent interpersonal and communication skills both verbal and written.
    • Able to use your initiative and be flexible, reacting to change quickly and effectively
    • Able to work as part of a team to ensure successful delivery of a sale
    • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

    STRICTLY NO AGENCIES PLEASE

    We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

    We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

    #INDAR

  • Cox Automotive

    Customer Support Administrator

    3 days ago

    Cox Automotive Lutterworth, United Kingdom

    Manheim Vehicle Solutions is an evolving business supporting customers with new vehicle preparation, de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support fu ...

  • EVO Group

    Apprentices Sales Support Administrator

    1 week ago

    EVO Group Lutterworth, United Kingdom

    **Division: VOW Sales** · **Reports To: Sales Head** · **Based**:ADC, Lutterworth** · VOW Wholesale have an exciting new apprenticeship opportunity for 2 Internal Sales Admin/Support within our Lutterworth, Leicestershire, offices. We are looking for enthusiastic, driven and tena ...

  • Cox Automotive

    Part Time Customer Support Administrator

    5 days ago

    Cox Automotive Lutterworth, United Kingdom Part time

    Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of cu ...

  • Scanomat UK Limited

    Business Support Administrator

    1 week ago

    Scanomat UK Limited Rugby, United Kingdom

    **Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?** · TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and inves ...

  • Scanomat UK Limited

    Client Support Administrator

    1 week ago

    Scanomat UK Limited Rugby, United Kingdom

    **Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?** · TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and inves ...

  • Joseph Gallagher Limited

    Site Support Administrator

    18 hours ago

    Joseph Gallagher Limited Rugby, United Kingdom

    .Location: Rugby · Working Hours: 10 hours per day · **Salary**: DOE · Company Overview: · Joseph Gallagher is a leading construction company specialising in civil engineering, tunnelling, and utilities infrastructure projects. With a strong reputation for delivering high-quality ...

  • Unitemps - De Montfort University

    Administration Support

    1 week ago

    Unitemps - De Montfort University Leicester, United Kingdom

    **Role** · - To provide administrative support to the Pharmacy Programme Team, both postgraduate and undergraduate · - To act as the first point of contact for the postgraduate and undergraduate team, by providing a high quality information service to students, staff and other st ...

  • CMF Recruitment Services Ltd

    Administrative Support Worker Driver

    1 week ago

    CMF Recruitment Services Ltd Rugby, United Kingdom

    **Immediate start** · Are you looking for a professional job which makes a difference? · This is a fantastic opportunity for someone looking to use existing supportive and organizational skills to really make a difference. · The role involves working with our client, providing ad ...

  • Leicestershire Police

    Support Administrator

    3 days ago

    Leicestershire Police Leicestershire, United Kingdom

    Are you an experienced administrator looking for a new challenge? · Our Local Policing Directorate are looking to recruit two Support Administrators on a permanent basis. · You'll be providing an effective administrative support using a number of software packages and maintaining ...

  • On Centre Surveys Limited

    Administrative Support

    4 days ago

    On Centre Surveys Limited Warwick, United Kingdom Part time

    **Administrative Support (Part-time) - Job Description** · To provide administrative support to the Admin Team who support the Directors and Surveyors. · To help implement office procedures. · The work requires a professional approach with both good written and oral communication ...

  • Ascom

    Administrative Support

    1 week ago

    Ascom Lichfield, United Kingdom

    **Join Our Team at Ascom: Your Organizational Skills Can Make a Difference** · Are you passionate about bringing order to chaos and thrive in a dynamic environment? Ascom is on the lookout for an **Administrative Support Specialist** on a temporary basis initially until January 2 ...

  • Warwickshire County Council

    Administrative Support

    1 day ago

    Warwickshire County Council Leamington Spa, United Kingdom

    **An exciting opportunity is available for an Admin Support Role within our Operational Planning Team.** · Operational Planning Team is part of Warwickshire Fire and Rescue Service. It is a small, dedicated team, whose members ensure that they support the Service in delivering it ...

  • CBRE

    Administrator Support

    1 week ago

    CBRE Birmingham, United Kingdom

    Posted- 14-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Birmingham - England - United Kingdom of Great Britain and Northern Ireland**Company Profile** · - CBRE is the global leader in real estate services and leverages ...

  • On Centre Surveys Limited

    Administrative Support

    3 days ago

    On Centre Surveys Limited Warwick, United Kingdom Part time

    **Administrative Support (Part-time) - Job Description** · To provide administrative support to the Admin Team who support the Directors and Surveyors. · To help implement office procedures. · The work requires a professional approach with both good written and oral communication ...

  • The Coleman Group

    Administrative Support

    1 day ago

    The Coleman Group Birmingham, United Kingdom

    **Administration Support** · Looking for administration support to join our family business. · Head office based in Great Barr, Birmingham. · **The role**: · - Provide administrative support to ensure efficient operation within the office · - Answer phone calls and reception duti ...

  • Birmingham Women's and Children's NHS Foundation Trust

    Support Administrator

    1 week ago

    Birmingham Women's and Children's NHS Foundation Trust Birmingham, United Kingdom

    Full time permanent post 37.5 hours a week, Monday to Friday 09:00 to 17:00. · Forward Thinking Birmingham is a ground breaking partnership delivering mental health services for children and young people aged between 0-25 years of age in Birmingham. · We are seeking a meticulous ...

  • Birmingham Community Healthcare NHS Foundation Trust

    Support Administrator

    4 days ago

    Birmingham Community Healthcare NHS Foundation Trust Birmingham, United Kingdom

    Are you a dynamic, enthusiastic individual who is passionate about delivering top class administration services? Are you looking for an exciting new challenge and want to take the next step in your career? · An exciting opportunity has arisen to help provide a high level, compete ...

  • Kenect Professional

    Support Administrator

    3 days ago

    Kenect Professional Burton-On-Trent, United Kingdom

    **Support Administrator** · **Newborough, Burton on Trent** · **£11 per hour** · **Part Time, Monday to Thursday** · **PERMANENT OPPORTUNITY** · **This is part time role, between hours per week, hours can be flexible between the hours of 09:00 - 17:00, Monday to Thursday** · **Th ...

  • Pertemps Redditch Commercial

    Support Administrator

    4 days ago

    Pertemps Redditch Commercial Solihull, United Kingdom

    My client has an exciting opportunity for a Support Assistant to join them at either there Solihull Offices or Birmingham.They require a proactive individual to join them on a full time basis, working 36.25 hours per weekThis is an excellent opportunityfor someone with strong org ...

  • SCC

    Administration Support

    4 days ago

    SCC Birmingham, United Kingdom

    **About The Role**: · Role**:Administration Support - Customer Relationship Management** · Location**:Manchester (M32 0TB)** · Contract Type**:12 months Fixed Term Contract** · Salary Package**:To £23,000, plus company benefits and personal development** · **Why SCC?** · - An inc ...