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    Lead Design Manager - London, United Kingdom - AnalogFolk

    AnalogFolk
    AnalogFolk London, United Kingdom

    2 weeks ago

    Default job background
    Description
    We are a global end-to-end transformation consultancy that is a startup inside the AnalogFolk Group.
    We deliver improved business outcomes and performance through the fusion of data led behaviour, operations, business and technology.

    As a company we are responsible for delivering large scale digital transformation programmes to our clients that range across the AnalogFolk Group.

    Not only do we focus on large technical builds but also on building optimisation work streams where we look to understand and influence the behaviour of customers to meet business objectives.

    Demonstrate strategic thinking and problem-solving skills , combined with the ability to identify new opportunities for innovation and growth.


    • Develop and implement strategies to enhance client's services and ecosystems , aligning them with business goals and customer needs. Developing hypotheses to design effective, interconnected experiences.
    • Drive a humancentred approach , understanding customer behaviours, motivations, and pain points to translate insights into actionable strategies that enhance the overall CX (Customer Experience).
    • Lead CX and service design activities , encompassing workshops, value propositions, research, blueprints, journey mapping, prototypes, and testing to deliver seamless and innovative customer experiences and services.
    • Guide and collaborate with crossfunctional teams , including XD / UI designers, business analysts, and project managers, to ensure the most impactful approach.
    • Provide guidance, leadership, and support to fellow XD designers and the project team.

    Someone who enjoys getting hands-on with the research and data analysis, and creating meaningful, actionable artefacts and customer experiences.

    A deep understanding of designing services that deliver innovative, seamless, and personalised experiences aligned with business goals and customer needs.


    • Proven experience as a CX or service design leader and practitioner , aiding businesses in solving large and complex problems by combining the science (datainformed, behavioural change) and art (design) of Customer Experience strategy.
    • Experience through the entire design process , from initial analysis to final delivery and beyond including but not limited to developing strategies, facilitating workshops and research activities (both quantitative and qualitative) and creating current and futurestate CX maps, audience profiles, service concepts, and blueprints.
    • Proficiency in creating and using metrics and indicators to measure quality and drive continuous CX improvements.
    • Bonus:
    • Experience working in the B2B space and Financial Service sector
    • Behavioural design experience

    We have evolved our ways of working over the last few years and believe that there are moments where we benefit from working in the office together and moments where we benefit from working remotely.

    We ask all to opt-in and work from the office two days a week across Tuesday, Wednesday and Thursday and work remotely on Mondays and Fridays.

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