Customer Service Assistant - London, United Kingdom - CogX

CogX

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

About CogX:

CogX is a purpose driven company focused on building the world's biggest platform and community for leadership, creativity and innovation.

CogX Festival is for global change makers.

This is a unique opportunity to join a dynamic sector and a community of the most inclusive and forward-thinking leaders, CEOs, tech entrepreneurs, scientists, policy makers, artists, and activists in the world.

At CogX we address the most critical challenges and opportunities of our time, driving and galvanising the partnerships needed to make a difference to our mission statement "How do we get the next 10 years right?".

Our community & alumni partners have an array of global organisations and include Google, Sony, Vice, Goldman Sachs, BBC, Barclays, ThoughtWorks, BT, NHS, Tesla, Warner Music Group, PWC and Microsoft.

We are backed by the UK's most successful investors.

About the Role:

The CogX Festival, now in its seventh year, is looking for a talented Customer Service Assistant to join our team in London as part of our Ticketing & Delegate Experience Team.

Reporting to the Delegate Experience Manager the

Customer Service Assistant is responsible for delivering a premium customer experience for attendees of CogX Festival 2023. You will work hard to ensure the team are providing an exceptionally high standard of service across all customer services touch points - this includes anything from responding to customer queries to assisting with the smooth delivery of the event onsite during the festival.

Key Responsibilities:

Key Responsibilities:

Provide support for the Delegate Experience Manager
Deliver firstclass customer service for all delegate attendees
Maintain firstrate relationships with clients, partners, and audiences
Ensure that all customer enquiries are responded to accurately and in a timely manner
To be customerfacing and assist with the Info/ Help desks and registration at the CogX Festival
Support the Head of Ticketing & Delegate Experience on the execution of CogX Festival event where required

Skills, Knowledge and Expertise:

Must have skills/experience/attitudes:

Experience working in a customer service role within the live entertainment / festival industry and supervising a customer service team is essential
Must be extremely customer serviceoriented with a passion for exceeding customer expectations
Be able to work well under pressure
Experience working with computerised ticketing platforms and admin systems
Excellent oral and written communication skills, including proofreading; a great communicator with colleagues and customers alike
Able to maintain confidentiality for sensitive information
Excellent organisational and administration skills
Outstanding attention to detail
Excellent problem solving skills
Have a passion and enthusiasm for the live events industry
Flexibility to work irregular hours in the lead up to the event and across event dates (weekends / evenings / public holidays)
Good knowledge of G-Suite required
Hubspot, Airtable, Discord and Live chat advantageous

About CogX:

CogX is a purpose driven company focused on building the world's biggest platform and community for leadership, creativity and innovation.

A social media platform and festival for global change makers.

This is a unique opportunity to join a dynamic sector leading Operations team and a community of the most inclusive and forward-thinking leaders, CEOs, tech entrepreneurs, scientists, policy makers, artists, and activists in the world.

At CogX we address the most critical challenges and opportunities of our time, driving and galvanising the partnerships needed to make a difference to our mission statement

_"How do we get the next 10 years right?"._

We are backed by the UK's most successful investors.

There are 2 parts to the business.

The revolutionary CogX knowledge app and platform, which enables you to knowledge share and learn from the experts that matter directly to you.

Whilst the CogX Festival which in 2023 is hosting its 7th edition.

The CogX Festival - The world's largest Festival of leadership, creativity and innovation - its where everything is possible. 2023 will see the biggest and most ambitious event yet, taking place across the O2 and Canary Wharf estates. 120,000 people, 20 stages, 2000 speakers, 1000 expo stands. Covering 20 topics from AI/DeepTech, Global Leadership, Future of Energy, Startup Innovation/IPO to Health and the Global Economy.

CogX is a community bringing together global leaders, technology industry, economists and the public at scale to explore the biggest transformation opportunities of our time and address the question, "How do we get the next 10 years ri