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    Hotel Receptionist - Cheltenham, United Kingdom - Cowley Manor

    Cowley Manor
    Cowley Manor Cheltenham, United Kingdom

    1 week ago

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    Full time
    Description

    Job: Hotel
    Receptionist at Cowley Manor

    Based in: Cowley,
    Cheltenham

    Reports to: Front Office
    Manager

    DUTIES AND
    RESPONSIBILITIES

    · Greet and assist all guest as soon as they come in.

    · Manage all operations involving the customer's visit to the reception:
    check-in, check-out, currency exchange, invoicing, accommodation, information,
    bookings, concierge services.

    · Respond to all guest questions and requests, offering a
    personalised service adapted to each request.

    · Ensure that a high level of customer service is always
    provided, respecting our quality standards.

    · In coordination with the Front Office Manager, deal with
    customer complaints.

    · Ensure the good communication and coordination between the
    hotel's departments (Housekeeping, and F&B).

    · Coordinate security at the front desk in order to maintain a
    high level of safety for all our guests, goods and material, including key
    inventory and guest's belongings.

    · Participate in the management of the hotel's switchboard,
    inform customers, and redirect calls.

    · Participate in the management of the hotel's general mailbox
    by replying and redirecting emails.

    · Assist with administrative tasks at the front desk,
    maintaining efficient administration within the department, preparing, and
    submitting operational reports on time.

    · Ensure that the workspaces are well kept and that the
    entrance to the hotel is pleasant.

    · Ensure all equipment of the department is kept clean and in
    good working condition.

    ABOUT YOU

    A
    Hotel Receptionist is always working on behalf of our guests and working with
    other team members. To successfully fill this role, you should maintain the
    attitude and skills that follow:

  • Social, engaging and motivated.
  • Flexibility to respond quickly and positively to
    a range of work situations.
  • Be well
    spoken with excellent communication skills.
  • Knowledge
    as well as abilities in other languages would be beneficial.
  • Attention to details and customer needs.
  • Proficiency with Microsoft Office Suite and PMS
    (Oracle, Opera, Micros).

    • ABOUT US

    The Experimental Group was founded in 2007 by
    three childhood friends, Olivier Bon, Pierre-Charles Cros, and Romée de
    Goriainoff. Xavier Padovani later joined them and shared their vision: to offer
    the ultimate hospitality experience to an ever-demanding clientele.

    Celebrated for bringing the cocktail bar
    culture to Paris, the Experimental Group operates Experimental Cocktail Club
    bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins
    Surnaturels, in Paris, London and New York City; restaurants and beach clubs in
    Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the
    Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

    Acquired by the
    Experimental Group in 2022, Cowley Manor is entering the next chapter of its
    life. The property is home to 36 bedrooms complemented by a spa,
    restaurant, cocktail lounge, library, mudroom and plentiful living rooms.
    The property features a postcard landscape of rolling hills and sheep dotted in
    the distance spread across 55 acres of idyllic countryside.

    The refurbished
    design by Dorothée Meilichzon has taken inspiration from each chapter of
    Cowley Manor's book, weaving together classical inspiration with
    contemporary elements across each of the estate's bedrooms. A sort of
    joyeux bordel, a happy mess.

    The new
    restaurant and cocktail bar at Cowley Manor is a place to celebrate a
    milestone, or simply enjoy a wonderful meal. Local produce will be at the
    forefront, highlighting some of Gloucestershire's finest offerings.
    The spa features treatments such as relaxing massages, facials and
    more. gym, indoor or outdoor pool.

    WHAT IT IS LIKE TO WORK
    FOR US?

    Whether you're looking for an entry-level employment
    or a new opportunity to evolve, we make a point to recruit, develop, and retain
    the most motivated and talented people from all backgrounds and skills. Here is
    what we can offer:

    ·
    On the job and
    personalised training to develop the technical and managerial skills necessary
    to develop a clear career path.

    ·
    Possibility of inner
    company mobility within our foreign venues such as Italy, France, Spain or
    Switzerland.

    ·
    Staff discounts and
    benefits.

    ·
    Pension scheme.

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