- Design and implement innovative technical processes to ensure customers experience a maximum return on their investment.
- In-depth knowledge of Imprivata's OneSign , Confirm ID and Mobility Solutions
- Understanding of Imprivata's full product portfolio and integration points.
- Make recommendations to improve the effectiveness and efficiency of the products for customers.
- Partner with Product Management to share the roadmap and new feature functionality with the Customer Success team.
- Create and maintain customer facing "Best Practices" for product features.
- Provide technical and application expertise for customers to support post-sales adoption of products and services.
- Address all product and application related queries, concerns, and problems in a timely manner.
- Assist in the advanced training of customers to effectively use Imprivata products and services.
- Establish and document new best practices and share them with customers and internal stakeholders.
- Provide customer's feedback to Product Development & Management to help identify potential new features and product enhancements.
- Create content and documentation for customer-facing roles and the customer community.
- Serve as a solution expert in public facing customer programs such as webinars and industry events (i.e., meetings, trade shows, etc.).
- Visit customers to ensure solutions are functioning optimally and advise of potential opportunities for improvement.
- Document activity in relevant systems to manage and report productivity.
- BS. In Computer Science Engineering, or a related technical discipline is desired
- 5+ years of relevant technical, consulting or system integration experience with one or more vendors in the healthcare IT industry
- Fluent in English. Ability to speak additional languages such as Dutch or German a plus
- Expertise in a broad range of applications and technologies including, but not limited to:
- Microsoft Windows operating systems
- LDAP-based directory technologies such as Microsoft Active Directory
- Application/software virtualization technologies such as Citrix Workspace Products, Microsoft Remote Desktop Services, and VMware Horizon
- Mobile Device Management in at least one of the following MDMs – Workspace One, Microsoft Intune, JAMF Pro, MobileIron Cloud, or Maas360.
- iOS and Android mobile operating systems
- Shared Devices in Android and/or iOS environments
- Identity Management and Single Sign-On technologies
- Enterprise and SaaS-based software security technologies
- Physical hardware deployments
- Proven work as a technical subject matter expert
- Knowledgeable with CRM systems, preferably and Gainsight
- Proficiency with O365 tools
- Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.
- Task oriented with the ability to prioritize and shift focus based on customer needs.
- Ability to engage with C level executives and ability to take feedback from all levels.
- Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
- Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
- Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level .
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International Customer Success Engineer Uxbridge, England - United Kingdom - Imprivata
Description
Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking an International Customer Success Engineer to join our team. This is a hybrid opportunity based out of our Uxbridge, England office.
Job Summary
We are currently seeking a Customer Success Engineer to join our team to manage our growing customer base. As a Customer Success Engineer, you'll work closely with Customer Success Managers and cross-functional teams to define and implement processes that scale, follow our best practices, and reduce technical debt. This position has a focus on Imprivata's OneSign , Confirm ID and Mobility solutions and requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable working with a vague set of business requirements and turning them into efficient and elegant solutions. You'll think about the implications of the changes you make to other workflows in the system, and architect effective and efficient solutions so they'll be adaptable for potential future enhancements.
Duties and Responsibilities
Required Qualifications
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Hybrid
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