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Warehouse Shift Manager
22 hours ago
Pertemps Bristol Industrial Bristol, United Kingdom Full timeFull time, permanent role – Warehouse Shift Manager at a builders merchant based in Bristol – Filton, BS34. £32,000 per annum · Monday to Friday, 10am – 7pm · Overtime paid after 42.5 hours worked per week · Easily accessible by public transport or free parking on site · 25 days ...
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Transport Shift Manager
2 weeks ago
Strive Supply Chain Services Ltd Bristol, United Kingdom Full timeStrive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations. · Transport Shift Manager - Bristol · Up to £35K + BENS · Mon-Fri DAYS (Saturdays on rota) · Str ...
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Shift Manager Distribution
1 week ago
DK Recruitment Patchway, United KingdomAre you a tenacious and motivating manager, with expereince leading large, diverse teams in a fast-paced energetic environment, looking for a new challenge? · I am looking for a Shift Manager. · Knowledge of both Warehouse and Transport operations would be a distinct advantage. · ...
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Shift Manager
1 week ago
MET Recruitment UK Ltd Oldbury, United Kingdom**Shift Manager** · **Oldbury** · **Permanent - morning shift** · **Competitive Salary** · - Are you an experienced shift manager or supervisor, looking for your next role? _ · - Our client, a well-established manufacturer and specialist in their field is currently looking for a ...
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Shift Manager
1 week ago
MET Recruitment UK Ltd Oldbury, United Kingdom**Shift Manager** · **Oldbury** · **Permanent - afternoon shift** · **Competitive Salary** · - Are you an experienced shift manager or supervisor, looking for your next role? _ · - Our client, a well-established manufacturer and specialist in their field is currently looking for ...
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Shift Manager
1 week ago
Vibe Recruit Limited Blackwood, United Kingdom Full timeWe are currently recruiting for a Shift Manager to join a leading manufacturer with an excellent reputation based in Blackwood. · Do you have previous FMCG experience and want to be part of valued team, who are recognised for hard work with company events and career progression ...
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Shift Manager
2 weeks ago
Hawk 3 Talent Solutions Quedgeley, United Kingdom**Shift Manager - Night Shifts** · Location: Gloucester · Hours of work: 60h -week 1 ; 24h-week2 Shift : · **Salary**: Up to £40k -Depending on experience · **Key Responsibilities**: · - To support and conduct all relevant employee relations meetings to include investigation, di ...
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Shift Manager
3 weeks ago
Symmetric Recruitment LTD Bridgwater, United KingdomShift Manager · Mon · - Fri · 3 Shift Pattern · £45K + excellent company benefits · Are you an experienced Shift Manager? · Do you have knowledge of 5s and CI ? · Our client, a large FMCG provider has a great opportunity for a Production Shift Manager to join an excellent team. · ...
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Shift Manager
3 weeks ago
Graphic Packaging International - Europe Bristol, United KingdomJob Description · JOB PURPOSE · The Purpose of the Shift Managers is to support the Operations Manager and Department Managers in the smooth running of the Production areas. This is done through management of the staff on the allocated shift, dealing with a wide range of issues ...
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Shift Manager
3 weeks ago
Graphic Packaging International - Europe Bristol, United KingdomJOB PURPOSE · The Purpose of the Shift Managers is to support the Operations Manager and Department Managers in the smooth running of the Production areas. This is done through management of the staff on the allocated shift, dealing with a wide range of issues such as Employee R ...
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Shift Managers
1 week ago
DPD Group Bristol, United KingdomDays of Work: Tuesday to Saturday · Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of nearly £2 billion,that ...
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Shift Manager
2 days ago
Lineage Logistics Bristol, United Kingdom Full timeAvailable Shift Pattern: · (On a rotating shift pattern) · 2 weeks = 14:00 - 22:00 · 2 weeks = 08:00 - 16:00 · Competitive starting salary. · You will be required to be flexible towards shift patterns. Some weekend shifts will also be required. · At Lineage Logistics, helping t ...
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Shift Managers
3 weeks ago
Graphic Packaging International - Europe Bristol, United KingdomJOB PURPOSE The Purpose of the Shift Managers is to support the Operations Manager and Department Managers in the smooth running of the Production areas. This is done through management of the staff on the allocated shift, dealing with a wide range of issues such as Employee Rela ...
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Shift Manager
1 week ago
DPDgroup Bristol, United Kingdom Full timeJob Description · We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. · In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship wi ...
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Shift Manager
1 week ago
DPD Group Bristol, United KingdomDays of Work: Tuesday to Saturday · Hours of work: 4:30am - 2pm · Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a tur ...
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Shift Manager
3 days ago
Lineage Logistics Bristol, United Kingdom Full timeAvailable Shift Pattern: · (On a rotating shift pattern) · 2 weeks = 06:00 - 14:00 · 2 weeks = 14:00 - 22:00 · 2 weeks = 08:00 - 16:00 · Competitive starting salary. · You will be required to be flexible towards shift patterns. Some weekend shifts will also be required. · At Li ...
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Shift Manager
1 week ago
DPD Group UK Bristol, United Kingdom Full timeJob Description · We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. · In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship wit ...
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Shift Manager
2 days ago
Sigma Recruitment Ltd Cardiff, United Kingdom**Opportunity for a shift manager to join a well-established market leader who has been trading for over 100 years. Working Days, Monday to Friday, 8 am to 4.30 pm, with a 1.30 pm finish on Friday** · **In return, the shift manager will receive a salary of up to £40,000 depending ...
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Production Shift Manager
2 weeks ago
Stonegate Chippenham, United Kingdom Full timeRole: Shift Manager · Location: Lacock, Wiltshire · Salary: £38,000 - £42,000 · Working Hours: 18.00pm – 02.00am, Monday – Friday · Stonegate Farmers is seeking a Shift Manager. Reporting into the Operations Manager, you will be responsible for the day-to-day running of product ...
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Production Shift Manager
1 week ago
Hunter Selection Bridgwater, United KingdomProduction Shift Manager · Our client is a world leading manufacturer within a variety of industires. They manufacture a wide range of products to a number of niche markets. Due to a re-structure of there shift they are looking for an experienced Production Shift Managers or sup ...
Contact Centre Shift Manager - Bristol, United Kingdom - Computershare
Description
Location:
Bristol (Hybrid)
This is a hybrid position based in Bristol.
We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week.
Find out more about our culture of flexible working .
We're offering an exciting new opportunity for an energetic, dynamic, customer-focussed people leader to join the 24/7 Contact Centre team.
You will lead a team of highly motivated customer service professionals, striving to develop and empower them to deliver world class customer service while balancing client service demands in our Centre of Excellence.
As the Shift Manager, you will act as a key Point of Contact within the Contact Centres and will be responsible for the monitoring and delivery of SLA's, along with being a liaison for key Stakeholders across multiple Business Lines and Regions.
You will be responsible for providing support to our Front office Client teams, supporting the implementation of business-driven initiatives, along with identifying and developing opportunities for continuous improvement throughout the Contact Centres.
As part of the Contact Centre Leadership team you will be responsible for the management of a group of Contact Centre Team Leaders, which will include embedding Computershare's purple culture within their team, driving employee engagement along with championing learning and development opportunities.
You will take full responsibility for your team's contribution towards the success of the Contact Centres operational and service delivery goals; delivering excellent customer service whilst achieving client service level criteria, management and development of your team members, ensuring high quality assurance scoring and compliance with regulatory requirements.
As the Shift Manager, you will be responsible for analysing data to identify and develop opportunities for continuous improvement and follow through to fulfilment throughout the Contact Centres to increase both client and customer satisfaction.
Effective management of the running of the Customer Service Team in accordance with Computershare policies, including performance against KPI's.
Working 35 hours per week, shifts will be between Sunday and Friday, starting between 6pm & 9pm. Start time can be flexible to meet business needs.
A strong understanding of an Operations/Contact Centre environment is very important, along with previous management experience to manage a multi-skilled high-volume Customer Service Team.
You will be able and efficient in prioritising workloads, have meticulous attention to detail and have a passion for working with others to achieve business objectives, using creative solutions to drive positive change to enhance the customer experience.
Change Management
Planning and Organising skills
Customer focussed with a strong desire to deliver exceptional customer service
Wider Contact Centre Industry knowledge is desirable.
Previous experience, coaching and mentoring a team of Contact Centre agents.
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.
Contact Centre Shift Manager professionals in Bristol
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Will Osborne
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Mutiah Mutiah
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Georgia Mitchell
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Molly Phillpotts-Miners
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Helen Abbott
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Eloise Hutton
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