Contract Coordinator - London, United Kingdom - Oakray Limited

Oakray Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oakray has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in 1979, we have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.

Job Summary:

To act as first point of contact within the Installation Team.

To receive work from clients, update work management systems and allocate workstreams to a team of engineers depending on geographic area.

The role will ensure that client requirements are met and in accordance with our company standards

Main Responsibilites:

To check engineer's paperwork/PDAs from the previous day to ensure documentation is correct and accurate, jobs are processed on to team leaders/managers to quote for works and any further works are booked in for the necessary operatives.
To ensure that water testing has been completed across all installations ensuring compliance
To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing
To review incoming jobs/calls during the working day and allocate accordingly to engineers
To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary
To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken
To ensure all necessary purchase/subcontractor orders are raised accordingly per job and ensuring all necessary specialists are scheduled to attend site as and when required
To administer quotes to clients for authorization as and when required
Monitor incoming mailbox for works orders and client liaison to ensure everyone is kept updated with the progress of the job
To ensure that all jobs have all appointed attendance including but not limited to; installer, electrician, handyman, waste removal, asbestos contractor, scaffolding contractors, surveyors (Pre&Post)
To provide regular updates to clients on progress of works, keeping spreadsheets and trackers updated.
To ensure the new asset details are logged correctly onto the system with correct serial numbers/install dates etc.
To collate handover packs for each installation job and send to the client, with the contents within the packs varying, client dependent
To provide administration support to the installation manager as and when requested
To register each individual installation for warranty across various products
To notify each individual boiler installation under gas safe and provide certification to the client
To compile completed jobs and update spreadsheets ready for financial evaluation
Any other duties as reasonably requested

Person Specification

Have previous experience working in a customer service environment
Have a confident telephone manner
Be able to cope with a high volume of calls at times
Have strong communication/organisational skills
Be a good team player
Have a positive and flexible approach to work
Have the ability to plan and prioritise their work in order to meet targets and deadlines
Have good problemsolving/negotiation skills
Due to location of offices have a full UK driving licence/car
GCSES or equivalent/relevant experience
Excellent IT Skills
Good knowledge of Microsoft Excel/spreadsheet

Working For Us

21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory days

Pension scheme

Auto enrolment
Employee Assistance Programme
Life insurance
Employee Referral Scheme
Staff Discounts
Monday to Friday, between 8am 5pm with a 1hour unpaid lunch break
We are an equal opportunities employer

_You will be part of a friendly and busy team. _

_You will receive excellent training and support in this role and there will be plenty of scope to improve and enhance your current abilities. In addition, as the company continues to grow there are_

_plenty of opportunities for career progression and advancement. Oakray is a company that recognises individual talent, encourages professional development and rewards success._
**_If you believe that you have the talent, energy and spirit and are eager to learn, then we want to hear from you_