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    General Manager - Bristol, United Kingdom - ZARA SA

    ZARA SA
    ZARA SA Bristol, United Kingdom

    2 weeks ago

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    Description
    Key ResponsibilitiesSTORE OPERATIONSTo manage HR Indicators (KPIs) performance, ensuring targets are exceeded throughout the store.

    To monitor and set corrective actions when necessary, for all the following procedures:

    • Security and Shrinkage
    • Cash desk management
    • Administration management
    • Health and Safety.

    To be responsible for the maintenance of store's electronic Devices, as telephones, Ipads, Ipods, bluebirds, etc To oversee the cleaning standards inside the store ensuring they are in line with the company's guidelinesMonitor store's stationary, post and travel costs in line with Company's approved budgets.

    Monitor the uniforms' allocation for Sales Assistants and Managers according to the company's policyTo overlook replenishment is done in a timely and effective manner through all the departmentsTo make sure the stockroom is organized efficiently in all three departments respecting the company guidelines To overlook that the store is merchandised according to the company's standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brand To drive marketing initiatives and store's sales performance based on the analysis and actions of the commercial reports and product knowledge, Including the utilization of the internal tools and platforms provided such as SINT and Ipod sales Hours:
    To manage the budget of hours in the store effectively respecting the shift pattern and work life balance project

    Rota:
    To design the ideal rota to ensure you have the correct covering, taking into consideration the budget of hours provided by the HR Business Partner

    Competitors' awareness:

    To be aware of the current competitors, conduct competitor's research, providing relevant feedback to appropriate parties such as product managers, regional commercial managers or store director.

    To ensure that the department is merchandised according to the company's standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brandHR PROCESSESProductivity in sales/ units:
    To meet the budget, monitoring and taking corrective actions when necessary.

    To react accordingly to the recruitment needs of the department, ensuring that a fair selection process is being followed To understand and reinforce the company return policy.

    To be responsible for all payroll processes and comply with deadlines To ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sicknesses and absence To keep constant, clear, timely and effective communication with Head Office, Store Director, Product Managers, Regional Managers and HR peoplePromote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example TRAINING AND DEVELOPMENT To actively identify members of your team with development potential and build a continuous internal succession plan To develop the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progressionTo overlook that inductions and trainings are carried out for all new starters and current employees inside the store.

    To deliver constructive feedback in a positive and honest manner, using specific examples in regards to the employee performance, setting achievable goals to support the employees' development To receive constructive feedback in a positive manner, being productive towards your personal development and supporting the team CUSTOMER SERVICE To ensure a high level of customer satisfaction is offered in the store.

    Motivating the team to offer a positive customer experience in the department while leading by example.

    To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.

    To effectively resolve customer queries and manage conflictHEALTH AND SAFETY To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.

    Comply with the Company Health & Safety Policy.
    To be an ambassador in the company's sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
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