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General Manager - Bristol, United Kingdom - ZARA SA
Description
Key Responsibilities
STORE OPERATIONS
To manage HR Indicators (KPIs) performance, ensuring targets are exceeded throughout the store.
To monitor and set corrective actions when necessary, for all the following
procedures:
Security and Shrinkage
Cash desk management
Administration management
Health and Safety.
To be responsible for the maintenance of store's electronic Devices, as telephones, Ipads, Ipods, bluebirds, etc
To oversee the cleaning standards inside the store ensuring they are in line with the company's guidelines
Monitor store's stationary, post and travel costs in line with Company's approved budgets.
Monitor the uniforms' allocation for Sales Assistants and Managers according to the company's policy
To overlook replenishment is done in a timely and effective manner through all the departments
To make sure the stockroom is organized efficiently in all three departments respecting the company guidelines
To overlook that the store is merchandised according to the company's standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brand
To drive marketing initiatives and store's sales performance based on the analysis and actions of the commercial reports and product knowledge, Including the utilization of the internal tools and platforms provided such as SINT and Ipod sales
Hours: To manage the budget of hours in the store effectively respecting the shift pattern and work life balance project.
Rota: To design the ideal rota to ensure you have the correct covering, taking into consideration the budget of hours provided by the HR Business Partner.
Competitors' awareness: To be aware of the current competitors, conduct competitor's research, providing relevant feedback to appropriate parties such as product managers, regional commercial managers or store director.
To ensure that the department is merchandised according to the company's standards and commercial guidelines taking into consideration bestsellers, current trends and image of the brand
HR PROCESSES
Productivity in sales/ units: To meet the budget, monitoring and taking corrective actions when necessary.
To react accordingly to the recruitment needs of the department, ensuring that a fair selection process is being followed
To understand and reinforce the company return policy.
To be responsible for all payroll processes and comply with deadlines
To ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sicknesses and absence
To keep constant, clear, timely and effective communication with Head Office, Store Director, Product Managers, Regional Managers and HR people
Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example
TRAINING AND DEVELOPMENT
To actively identify members of your team with development potential and build a continuous internal succession plan
To develop the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progression
To overlook that inductions and trainings are carried out for all new starters and current employees inside the store.
To deliver constructive feedback in a positive and honest manner, using specific examples in regards to the employee performance, setting achievable goals to support the employees' development
To receive constructive feedback in a positive manner, being productive towards your personal development and supporting the team
CUSTOMER SERVICE
To ensure a high level of customer satisfaction is offered in the store.
Motivating the team to offer a positive customer experience in the department while leading by example.
To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
To effectively resolve customer queries and manage conflict
HEALTH AND SAFETY
To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.
Comply with the Company Health & Safety Policy.
To be an ambassador in the company's sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable