-
Support Consultant
1 week ago
Nigel Frank International Limited Glasgow, United KingdomSupport Consultant (2nd Line) · 310523sre_ · Dynamics NAV/BC Support Consultant · This role offers hybrid working · What's on offer · - Basic salary up to £35,000 - dependant on skillset · - 25 days holiday per annum, plus bank holidays · - Opportunity for internal progression · ...
-
Training & Support Consultant
5 days ago
Zest Optical Glasgow, United KingdomTraining & Support Consultant job East of Glasgow. Zest Optical are currently looking to recruit a Training & Support Consultant for a leading provider of Optical Practice Management Software. The purpose of this role is to support customers with the onboarding process once the s ...
-
Customer and Business Support Consultant
2 days ago
Red The Consultancy Glasgow, United KingdomWe have an opportunity for a Customer and Business Support Consultant to join our ship management client based in Glasgow. As Customer and Business Support Consultant, you will act as the first line support for when customers (bookers / Accounts Payable staff / travellers) are co ...
-
D365 Ce Support Consultant, Glasgow, Gbp35,000
20 hours ago
Nigel Frank International Limited Glasgow, United KingdomD365 CE Support Consultant, Glasgow, GBP35,000 · ML4_ · Dynamics 365 CE Support Consultant, · - 35,000, Microsoft Partner, 6-12 month progression plan to junior consultancy, Asset management & energy provider client base, UK + European projects, Home based - 1 day per month in M ...
-
IT Support Consultant
1 week ago
Realise Recruitment Glasgow, United Kingdom Permanent, Full timeIT Support Consultant · Up to £35,000 DOE · We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client. This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from ...
-
Northern Marine Clydebank, United Kingdom10th May 2024 · The purpose of the Technical Business Support Consultant role is to support and maintain our internal and client-facing booking systems across multiple countries and currencies. The implementation and support of client-facing technical products drives the digital ...
-
Implementation & Support Consultant
1 week ago
Realise Recruitment Glasgow, United KingdomIT Support Consultant · We are looking for a suitably experienced person for the role of IT Support Consultant with our IT & Telecoms client. This is a hybrid role being based out of their office in Glasgow, at customer their customers premises, and also from your own home where ...
-
Employability Key Worker
2 days ago
The Lennox Partnership Clydebank, United KingdomJob Description - Key Accountabilities · Manage a large caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness. · Address customer's personal constraints to employment, providing chal ...
-
Nurse Unit Manager
1 day ago
Leaders In Care Recruitment Ltd Clydebank, United Kingdom Full timeReady for a fresh challenge in your nursing career? We're on the hunt for a dedicated Registered General Nurse to take on the role of Nurse Unit Manager on Nights in a highly-rated nursing, residential and palliative care home in Glasgow. This is an exciting opportunity with an h ...
-
Registered Nurse
1 day ago
Leaders In Care Recruitment Ltd Clydebank, United Kingdom Full timeRegistered Nurses Are you looking for a new challenge within a purpose-built residential nursing home that boasts a "Good" rating in all areas by the CQC? If so, we have an exciting opportunity for you to join an established team in Glasgow. This role offers an hourly rate of up ...
-
Trainee Nursery Practitioner
1 week ago
Nursery Times by the River Clydebank, United KingdomTo work towards qualification · - To implement practice in line with Nursery Times philosophy and principles · - To develop a thorough knowledge of all Nursery Times policies and procedures, ensuring that they are followed and respected at all times. · - To ensure that each child ...
-
Factoring Officer
5 days ago
Caledonia Housing Association Dunbartonshire, United Kingdom**Job Title: Factoring Officer** · **Location: Hybrid, West Dunbartonshire** · **Hours: 35 hours per week (Mon-Fri)** · **Salary: £35,280 - £41,418 per annum (+ Car allowance)** · **Closing Date: 12 midnight on Sunday 03 March** · **Interview Date: Interviews will be held w/c 18 ...
-
Retail Assistant
20 hours ago
Appcastenterprise Clydebank, United KingdomABOUT US · You probably recognize the name Holland & Barrett as a well-known high street store, but did you know that things are changing pretty quickly and we're on an exciting journey? We have a vision to become a leading player in the global health & wellness industry.Our stor ...
-
Residential Childcare Worker
5 days ago
Digby Morgan Clydebank, United Kingdomsummary · - _ clydebank, scotland_ · - _ £ £25.00 per hour_ · - _ contract_- specialism · - social care- sub specialism · - social care- reference number · - PR · - job details · TLC advert · Join our specialist support worker team Are you an experienced support worker or senior ...
-
Children's Support Worker
5 days ago
Digby Morgan West Dunbartonshire, United Kingdomsummary · - _ west dunbartonshire, scotland_ · - _ £ £25.00 per hour_ · - _ contract_- specialism · - social care- sub specialism · - social care- reference number · - PR · - job details · TLC advert · Join our specialist support worker team Are you an experienced support worker ...
-
Youth Worker X 2
1 week ago
Y Sort It Dunbartonshire, United Kingdom**Youth Worker** · **Post Title** · Youth Worker · **Responsible To** · Youth Connection Coordinator · **Duration of Contract** · Fixed Term for 12 Months · **Hours of Work** · 8 -16 Hours per week · **Times of Work** · Variable According to need, including evenings and weekends ...
-
Asset Officer
1 week ago
Caledonia Housing Association Dunbartonshire, United Kingdom**Job Title: Asset Officer** · **Location: Hybrid, West Dunbartonshire, Renton** · **Hours: 35 hours per week (Mon-Fri)** · **Salary: £36,691 - £43,075 per annum (+ Car allowance)** · **Closing Date: Midnight on Sunday 19th May** · **Interview Date: Interviews will be held w/c 27 ...
-
Wickes Customer Experience Coordinator
2 days ago
Ascensos Clydebank, United Kingdom**Ascensos** is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love. · Wh ...
-
Wickes Customer Experience Coordinator
1 week ago
Ascensos Clydebank, United KingdomLOCATION · 4 North Ave, Clydebank G81 2LA · TYPE · Office Based · POSITION · Full Time, Permanent · SALARY · £22,672.00 · **Ascensos** is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers dese ...
-
Customer Consultant, Clydebank
1 week ago
Virgin Money Clydebank, United KingdomBusiness Unit: Customer Experience - Store Network · Salary Range: £20,000 - £25,920 per annum, pro rata DOE · Contract Type: Permanent, Part Time, 21 Hours · Yes, we're a Bank, but we like to think we do things differently · Inclusion is at the heart of everything we do here at ...
Technical Business Support Consultant Clydebank - Northern Marine
Description
26th Apr 2024
The purpose of the Technical Business Support Consultant role is to support and maintain our internal and client-facing booking systems across multiple countries and currencies. The implementation and support of client-facing technical products drives the digitalisation strategy of the company by increasing adoption of new digital products. The tasks and responsibilities are wide and varied with different degrees of complexity making this unit a hot spot for personal development and gaining an in depth understanding of how the business operates and seeing the full cycle of work first-hand. The role ensures the accurate flow of transactional data from all reservation platforms our customer financial and reporting systems.
Key Responsibilities
Technical Business Support is responsible for these core areas in the business:
System admin for online customer booking systems:
· Atriis, Cytric and Concur self-booking
· Evolvi, Trainline, Conferma & Silverrail
· External and internal customer support for these systems
· Onboarding new external customers onto Clyde technology systems
· Supporting Clyde Travels own proprietary Consort system
GDS Management and workflows:
· Supporting GDS booking scripts/smart-flows
· Working with online automation systems such as Compleat or IQCX
· Documenting processes and creating consistency in workflows
· Setting up new internal users across all Clyde agent booking systems
· Supporting NDC workflows and queries
· Supporting internal customers with GDS product or workflow queries
· Rolling out new product enhancements across the business
Travel technology product management:
· Reviewing new technical solutions and implementing where agreed
· Evolving Clyde's in-house Consort proprietary booking platform
· Recognising opportunities to creating efficiencies on current processes
· Collaborating with other departments to drive efficiencies across the business
Secondary responsibilities:
· Ensure all booked transactions flow into invoicing system in a timely and accurately manner
· Diagnose and troubleshoot problems with all travel booking platforms
· Reacting to system errors through various report checks
· Make recommendations for process improvement for online and agent processes
· Manage any technical supplier failure/disruption or notifications
Candidate Requirements
Essential
· Previous experience within a technical support/corporate reservations function
· Knowledge and experience of the GDS and OBTs is highly desirable.
· Excellent communication skills
· Problem solving skills
· Customer Service skill
Desirable
· SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
· Experience of dealing with BSP/ARC will greatly benefit the job holder.
· Previous experience implementing customer onto online booking technology
· Previous experience supporting travel technology products
· Previous experience working within the Marine or Energy travel industry