-
Head of Physical Passenger Experience
2 weeks ago
Getlink Folkestone, United Kingdom"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world." · JOB VACANCY - Head of Physical Passenger Experience · **Job ID**: 10453 · **Location**: Folkestone, United Kingdom · **Company**: Eurotunnel Services Limited · **De ...
-
Seasonal Csa Pax
2 weeks ago
Getlink Folkestone, United KingdomJOB VACANCY - Seasonal Customer Service Agent (Passenger) · **Job ID**: 10290 · **Location**: Folkestone, United Kingdom · **Company**: Eurotunnel Services Limited · **Department**: UK Customer Service · **Job type**: Full-time, Short Term, Shift Pattern · **Salary**: Circa. £24k ...
-
Passenger Customer Service Agent
3 weeks ago
Getlink Folkestone, United Kingdom"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world." · JOB VACANCY - Passenger Customer Service Agent (and EES) · **Job ID**: 10512 · **Location**: Folkestone, United Kingdom · **Company**: Eurotunnel Services Limited · ...
-
Head of CRM
3 weeks ago
Getlink Folkestone, United KingdomHead of CRM & Loyalty in Folkestone (United Kingdom (GB)) · Indefinite (Full-time) · Competitive salary plus attractive benefits package · An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in th ...
-
1st Eto
1 week ago
Saga Folkestone, United KingdomJob Introduction · **Be a part of a team that exists to inspire and enable exceptional experiences** · An exciting opportunity has arisen to join our team as 1st ETO. The 1st Electro-Technical Officer assists the Chief Elec-Tech Officer to oversee, maintain and ensure all the Ele ...
-
2nd Eto
3 weeks ago
Saga Folkestone, United KingdomJob Introduction · **Be a part of a team that exists to inspire and enable exceptional experiences** · An exciting opportunity has arisen to join our team as 2nd ETO. The 2nd Electro-Technical Officer assists the 1st Electro-Technical Officer to oversee, maintain and ensure all t ...
-
Passenger Assistant
3 weeks ago
Britannia Coaches Limited Folkestone, United Kingdom**Britannia Coaches Limited** · Established 30 years ago our business operates a range of transport including Home to School minibus transfers for the local authority. Due to acquiring new routes we are looking to recruit staff who live in the immediate Dover area. · This work in ...
-
Rail Traffic Management Controller
3 weeks ago
Getlink Folkestone, United Kingdom"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world." · JOB VACANCY - Rail Traffic Management (RTM) Controller · **Job ID**: 10507 · **Location**: Folkestone, UK and Coquelles, France · **Company**: Eurotunnel Services L ...
-
River Cruise Entertainer
2 weeks ago
Saga Folkestone, United KingdomJob Introduction · **Job Description Summary** · Saga is Britain's most experienced specialist Cruise Operator exclusively for holidaymakers who are aged 50 years and over. Saga Cruises comprises Ocean Cruising, with two purpose-built ocean cruise ships, and River Cruising, also ...
-
Passenger Customer Service Agent
1 week ago
Getlink Folkestone, United KingdomJOB VACANCY - Passenger Customer Service Agent · **Job ID**: 10215 · **Location**: Folkestone, United Kingdom · **Company**: Eurotunnel Services Limited · **Department**: UK Customer Service · **Job type**: Full-time, Permanent, Shift Pattern · **Salary**: Circa. £24k + shift pay ...
-
Seasonal Csa Pax
1 week ago
Getlink Folkestone, United KingdomSeasonal CSA PAX in Folkestone (United Kingdom (GB)) · Short-term · Salary circa £24,743 plus shift pay · An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calai ...
-
Uk Security Pass Production Administrator
4 days ago
Getlink Folkestone, United KingdomUK Security Pass Production Administrator in Folkestone (United Kingdom (GB)) · Indefinite (Full-time) · Salary circa £24K & attractive benefits package · An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading s ...
-
Ocean Cruise Market Performance Executive
1 week ago
Saga Folkestone, United KingdomJob Introduction · *** ** At Saga we're radically flexible which means our colleagues have total autonomy over where they work - home, hybrid or hub. This role has a hybrid element which means our teams come together when we need to collaborate** · At Saga, we're driven by the si ...
-
Port Operatives
3 weeks ago
Port of Dover Dover, United KingdomThe Port of Dover is closing the gap every day between the UK and the world by connecting trade, travel, visitors and communities locally-globally, collaborating with local and international partners to create a more seamless, sustainable and tech-enabled port. As the UK's busies ...
-
Customer Service Assistant
1 week ago
Ontrak Recruitment Dover, United Kingdom**Customer Service Assistant Required - Immediate Starts Available** · Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. · Competitive rates of pay and a great opportunity to kick st ...
-
Multiskilled Operatives
1 week ago
Port of Dover Dover, United KingdomThe Port of Dover is closing the gap every day between the UK and the world by connecting trade, travel, visitors and communities locally-globally, collaborating with local and international partners to create a more seamless, sustainable and tech-enabled port. As the UK's busies ...
-
Head of Route Marketing, Channel Routes
1 week ago
DFDS Dover, United Kingdom**£55,000 - £65,000 dependent on experience** · We are looking for you to have outstanding interpersonal skills, the ability to build strong working relationships with customers, suppliers, and colleagues at all levels, alongside excellent communications skills, which enable effo ...
-
Head of Route Marketing, Channel Routes
2 weeks ago
DFDS Dover, United Kingdom**£55,000 - £65,000 dependent on experience** · We are looking for you to have outstanding interpersonal skills, the ability to build strong working relationships with customers, suppliers, and colleagues at all levels, alongside excellent communications skills, which enable effo ...
-
IT Support Trainee
2 weeks ago
DFDS Dover, United KingdomLooking for a new opportunity? Are you a quick learner? Do you possess a keen interest in Technology & Innovation? Considering a change of career path? If so we are currently looking to recruit an IT Support Trainee, based in Dover. This will be based on an initial 15-month contr ...
-
Customer Entertainment Associate
2 weeks ago
DFDS UK & Ireland Dover, United KingdomDo you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Entertai ...
Head of Physical Passenger Experience - Folkestone, United Kingdom - Getlink
Description
"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world."
JOB VACANCY - Head of Physical Passenger Experience
Job ID: 10453
Location: Folkestone, United Kingdom
Company: Eurotunnel Services Limited
Department: Commercial
Job type: Full-Time, Permanent
Salary: Circa. £70K+, plus benefits.
Completed applications must be received no later than midnight on Friday 17th May.
The Role
As the Head of Physical Passenger Experience, you will be pivotal in shaping the company's ambitious Passenger Experience strategy by improving current business practices to drive continual improvement.
Ultimately this will help us deliver a market-leading experience for our customers to ensure customer centricity at every step of the journey.
This role aims to elevate customer satisfaction and loyalty by overseeing the development and implementation of initiatives that enhance every stage of the travel journey.
Principal Accountabilities, Qualifications, and Experience
• Develop and implement the new physical experience. Working with architects, builders, and interior designers, ensures that a best-in-class physical experience is built.
• Responsible for the end-to-end Customer experience, standards, and service delivered to our customers.
• Bachelor's degree. Master's degree is a plus.
• Project Management Qualification - Prince2 or equivalent.
• Proven experience (10 years) in a customer experience role within the airline, hospitality, retail, or related industry.
• Strong understanding of customer experience principles and best practices.
• Fluent in English, and French highly desirable but not essential.
Applications are invited from agency workers who have a statutory right to apply in line with Section 13 of the Agency Workers Regulations 2010.