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Housing Services Officer - Islington, Norfolk, United Kingdom - Daniel Owen Ltd
Description
Monday - Friday9am - 5pm
Office based
Ongoing Temp
£18-20p/h (PAYE)
Must have previous experience dealing with tenancy/Estate Services
Key responsibilities
To ensure the Estate Services teams are provided with the highest levels of support in order to manage caretaking, Grounds Maintenance, Refuse and Recycling services, repairs and Health and Safety requirements on our estates.
To be responsible to the Service Delivery Manager, for the provision of administrative and support services to the Estate Services teams
To create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.
To manage the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.
To provide operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.
To be involved in the timely processing and monitoring of invoicesTo deputise for the Service Delivery Manager as directed and working in association with Estate Services Area Managers
During the absence of the Mobile Relief Supervisor, to check and authorise leave requests, sickness and any other absence for the Mobile Relief Caretaking Team ensuring adequate cover is in place and that records are accurately maintained.
During the absence of the Stores Manager, liaise with suppliers regarding orders and deliveries.To raise communal repairs and follow up any repairs related issues.
To ensure that written and verbal enquiries regarding estate related issues are dealt with professionally, effectively and in line with targets.
Take ownership of service requests, providing a helpful response and resolve issues to satisfactory conclusion.To effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery
To liaise with Estate Services staff including caretakers in order to respond to the wide range of estate management queries.
To answer telephone calls, deal with enquiries and take messages.To work collaboratively with other departments and outside agencies
To ensure a prompt, courteous and helpful response is given when dealing with residents, their representatives or outside agencies.
To provide photocopying, filing and other administrative services including the ordering and auditing of stationery required by the team.
To undertake projects as required.
General
To ensure that services are provided in accordance with our clients commitment to "Best Value" and high-quality service provision to customers/clients.
To use and assist others in the use of information technology systems, carrying out duties in the most efficient and effective manner.
To participate in our clients supervision, appraisal and development process as a means of improving skills and abilities and in order to contribute towards the delivery of high-quality services.
To ensure that services provided are appropriate to the needs of the people, particularly disadvantaged groups, in accordance with our clients Equality and Diversity strategy.
At all times carry out responsibilities/duties within the framework of Dignity for all - our clients Equality Policy.To perform any other reasonable, minor, and non-recurring duties, appropriate to the post, as determined by the Team Manager
