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    Service Charge Officer - Islington, United Kingdom - Service Care Solutions

    Default job background
    Home Services / Social Care
    Description
    Service Charge Officer
    Islington, London
    Full Time - Hybrid
    Temporary

    We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer.

    This is a full time, temporary position with an initial contract period between 3-6 months.

    This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home.

    The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly.

    Requirements
    Strong previous experience in an administrative role
    Previous experience within a Housing Association is desirable
    Able to plan and prioritise high volume workloads
    Able to work under pressure and to tight deadlines
    Strong attention to detail, self-motivated
    Excellent IT skills, including using Excel, Access, Powerpoint, and Word
    Excellent communication skills both verbal and writtenRole Expectations
    Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
    Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
    Producing clear, understandable breakdowns and summaries of service charges for customers
    Proactively contact customers promoting the team as a key point of contact for any service charge concerns
    Calculate and produce accurate actual and estimated service charges statements
    Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
    Investigate queries, ensuring invoices and costs have been correctly allocated
    Liaise with key internal and external partners
    Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
    If you are interested in this position and meet the above criteria, please send your CV now for consideration.
    If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)


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