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    Deputy Store Manager New Bond Street - london, United Kingdom - Bvlgari

    Bvlgari
    Bvlgari london, United Kingdom

    1 day ago

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    Description
    Job Description

    Mission

    Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service customers.

    Primary Responsibilities

    Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.

    Lead sales team by examples on the floor.

    Reach sales targets and manage the boutique in order to achieve sales objectives and KPI's.

    Support Store Manager to propose and implement action plans to improve results.

    Support with the Boutique's Weekly trade report.

    In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.

    Supervise After Sales Service request providing excellent service.

    Organize and implement store rotations, shifts and holidays.

    Support the Store Manager regarding in-store training and team briefing.

    Support Store Manager and team in CRM / develop loyal customers.

    Additional Responsibilities

    Support Store Manager with induction of new joiners.

    Support Store Manager in opening and closure procedures.

    Support Store Manager in upholding uniform and grooming standards.

    Support store administrative where needed and necessary.

    Technical Skills

    Knowledge of Luxury Business

    Selling skills

    CRM techniques and tools

    Store procedures and process

    Store operation application (Beanstore, CRM, SAP etc...)

    Soft Skills

    Strong Negotiation Skills

    Drive for Results

    Decision Making

    Ownership

    Business Acumen

    Influential – Motivating Others

    Commitment

    Managerial Effectiveness

    Planning & Organization

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