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    Data Integrations Engineer - United Kingdom - Cambium Learning Group

    Cambium Learning Group
    Cambium Learning Group United Kingdom

    2 weeks ago

    Default job background
    Description

    Data Integrations Engineer page is loaded

    Data Integrations Engineer

    Apply locations Remote time type Full time posted on Posted 5 Days Ago job requisition id REQ-3413

    Job Responsibilities

    • Responds to requests via phone, case/email, and conference calls for data integration and technical support with Lexia products.
    • Handles complex data integration cases and escalated customer requests
    • Champions Lexia customers by reproducing and reporting bugs and requesting features from our customers' point of view
    • Collaborates with teammates and other departments to troubleshoot issues and advocate for customers
    • Knows all Lexia products and data integration methods, in-depth, in order to explain them to customers, both external and internal
    • Continually seeks to improve technical knowledge and service skills as well as Lexia's understanding of and service to our customers
    • Has a direct impact in making our customers successful through ensuring the voice and perspective of the customer is heard and improving our products based on that perspective.
    • Creates content and updates documentation in the internal knowledgebase, templates, and help center articles
    • Collaborates with customers to gain a deep understanding of their intended outcomes, processes, system environments, and data infrastructure.

    Job Requirements

    • Minimum 3 years experience in technical customer support
    • Education or EdTech experience preferred
    • Superb communication skills, both written and spoken
    • Excellent collaborator with a proactive mindset
    • Proven knowledge of Software as a Service, web browser technologies, network technologies, SQL, Excel, and basic database concepts
    • Solid knowledge of data integration methods; previous knowledge of Clever or OneRoster integration is a plus
    • Familiarity with case tracking and customer relationship management software

    To learn more about our organization and the exciting work we do, visit

    An Equal Opportunity Employer

    We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

    About Us

    Simplicity - Across all our teams and all areas of our business, we create simplicity, making things easier and more clear for all those we work with.

    Certainty - We continually strive to eliminate doubt, delivering solutions, services and communications that our customers know they can count on.

    Now - We understand the need to make a difference not only for the future, but for today, and our people are committed to making the most of each moment we spend serving our customers.

    #J-18808-Ljbffr
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