Surya Narayanan

With over a decade of experience in Hospitality and Service sectors, I excel in Senior Management Operations, encompassing Stakeholder Management, People Management, Inventory Management, Facilities Management, R&M, Vendor Management, Food Services, Incident Management, and SLA. My expertise also includes PnL management, budgeting, and invoicing. I specialize in streamlining processes, enhancing efficiency, and implementing strategic initiatives for business optimization. Certified in Lean Six Sigma Black Belt and PMP, I bring strong analytical skills and a passion for delivering outstanding customer service & experience.

Senior Manager - Campus Operations 

Zolostays Property Solutions Pvt. Ltd | April 2023-October 2023 

Led overall administration and strategic management of campus operations, overseeing 10 departments and optimizing processes resulting in a 15% increase in operational efficiency within 6 Months. 

Managed a multidisciplinary team of 20 professionals and 80 Blue collar staffs and implemented initiatives that resulted in a 25% increase in cross-departmental collaboration, as measured by improved project completion times. 

Developed and oversaw annual budgets totaling 5 million, achieving a 10% reduction in unnecessary expenditures through strategic resource allocation, resulting in increased operational efficiency and cost savings. 

Collaborated with academic departments and external vendors to align operational support with educational goals. 

Successfully planned and executed 5 campus improvement projects, integrating technology solutions that led to a 30% increase in operational efficiency within the targeted departments, as measured by reduced processing times and enhanced data accuracy. 

Key Achievements: 

Reduced current issues by 80% in 6 months through data analysis. 

Grew company revenue by ensuring key clients are satisfied and upselling additional services. 

Key Account Manager 

Zolostays Property Solutions Pvt Ltd | January 2022-April 2023 

Solidified long-term client relationships, resulting in a 20% over 6 months resulting increase in revenue from existing client through additional business, up selling services. 

Conducted data analysis, reducing current issues by 80% in 5 months. Prepared and delivered monthly progress reports to internal stakeholders, achieving a 95% on-time submission rate and consistently receiving a satisfaction rating of 4.5 out of 5 from external stakeholders, demonstrating effective communication and transparency in project management. 

Directed a team of 15 employees and successfully reduced employee turnover by 20% within one year through targeted hiring, comprehensive training programs, and ongoing supervision, resulting in a more stable and productive workforce.

BCA, Aisect University