Complaints Officer - Wakefield, United Kingdom - Wakefield and District Housing Limited

Wakefield and District Housing Limited

Verified Company

Wakefield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location_ Merefield House, Castleford - Hybrid Working

Salary_ £14,135 £15,55
Hours_ 20
Closing Date_ 27 March 202
Notes_ Pay Award Pending for April 2023

The post is a job share to cover Wednesday, Thursday and Friday.

The working hours for each day can be flexible although a handover period is required on Wednesday due to the nature of the job role.

We have an exciting opportunity for someone to join our Customer Relations Team.

What you will be doing:

As a Complaints Officer, you will be responsible for ensuring complaints and correspondence directed to the Chief Executive is responded to within target and to a consistently high standard.

You will also ensure that our tenants' priorities are addressed and that a proactive approach is taken to develop our services.

You will work closely with front line employees to implement good practice and identify opportunities to devise innovative solutions.

What we are looking for:

To join our Customer Relations Team, we're looking for someone with:

excellent communication and customer service skills;

- the ability to work to tight deadlines;
- resilience to manage a consistent workload;
- good interpersonal skills who can manage difficult conversations; and
- a passion for delivering high standards.

For more details on what we're looking for in this role, head to the related documents section and download the Job Description.

For more information or an informal chat about the position please contact Angela France, Complaints Manager on

Please note:
Interviews are scheduled for 6th and 7th April 2023.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

As an employer WDH can offer you a great set of benefits which includes:

25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;

- a very attractive pension scheme (15.7% employer contribution);
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;