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    Application Support Analyst SQL - London, United Kingdom - Bottomline

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    Description
    Its is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance.

    Offices in Theale, London, Paris, Geneva, Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs.

    The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

    Follow-up, resolve or escalate of cases using ITIL procedures
    Define and request configuration and code solutions
    Deliver high quality technical directives

    University Degree in IT or equivalent such as Engineering school and between 1 to 2 years' experience in a similar role.

    Experience with Linux machine operating systems is a must
    Proficiency with SQL queries & commands required
    A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
    Working experience with K8S and Docker is advantageous
    fluent in English (German would be advantageous)

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