Customer Service Coordinator Travel Sector - Berkshire, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Berkshire, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator:

This is a great opportunity to work for a niche travel company based near Slough.

Working in a busy office you will be responsible for everything after a sale has been made, including all areas of customer service,dietary and logistics arrangements.

Client Details
A sector leading travel business, growing rapidly in their niche market. They have a friendly and supportive team and are recruiting due to growth.

Description

Customer Service Coordinator:

This is a great opportunity to work for a niche travel company based near Datchet.

Working in a busy office you will be responsible for everything after a sale has been made, including all areas of customerservice, dietary and logistics arrangements.

All areas of Customer Service
Following through on bookings from confirmation to post travel with support from another team member
Preparing & sending travel documents to clients
Administrative tasks relating to the company Loyalty Scheme
Handling feedback post travel
Responsibility for reservations & processes
Providing administrative backup to the sales team
Assisting in maintaining the inhouse reservation system, with pricing, itineraries, inventory and product loading
Other tasks as agreed with the Sales & Reservations Manager

Profile

Customer Service Coordinator:

The ideal applicant will have previous experience in both the Travel Industry and Customer Service.

Good computer skills (Word, Excel and Outlook) are required together with a pleasant telephone manner and excellent inter-personal skills.

The ability to prioritise workload efficiently, being self-motivated and proactive are required.

A sharp eye for detail, the ability to anticipate and resolve potential issues before they become problems, a good sense of humour and a can-do approach are essential.

Experience of dealing with high-net-worth individuals or providing customer service for a luxury brand.

You need to drive as the office is not central

Job Offer

Salary of circa £25,000 to £28,000 and excellent package including opportunity to work from home a couple of days a week.