- The post holder will be required to work as part of the team responsible for ensuring that all payments owed to the Trust in respect of Private Medical Insurance Companies, Self-Funding Patients and Embassy sponsored patients are collected promptly and in accordance with the Standing Financial Instructions and the Standard Operating Procedures.
- The post holder will be responsible for liaising with the Admissions and Accounts office in respect of billing queries to ensure that any issues are resolved quickly and efficiently.
- The post holder will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.
- To be responsible for querying shortfalls made by the private medical insurers (PMI's) or other sponsors where necessary.
- To be responsible for writing to all patients promptly where a shortfall in payment is their responsibility. This may be due to an excess or items not covered under the terms and conditions of the patient's policy.
- To be responsible for resolving all unallocated credit on various accounts, ensuring that, before allocation, the payee is responsible for payment of the invoice.
- To be responsible for checking all receipts daily to ensure that the correct patients' accounts have been credited and that payment has been made in full.
- AAT Technician Level or NVQ level 4 in accounting or equivalent experience
- ECDL qualification or equivalent experience – able to set up spread sheets and documents as well as input data onto pre prepared spreadsheets or word documents.
- Substantial experience of working in a creditor / invoicing payments department
- Customer Services experience
- Experience of using a computerized purchasing and payment system. and able to contribute to developments and systems improvements
- Private patient accounts experience
- Experience of handling cash, credit cards, bank transfers and cheques
- Experience of effective team working
- Highly organized approach and ability to prioritize own work to meet tight deadlines and targets
- Flexible and able to work as part of a team to ensure that team deadlines are met
- Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
- Ability to communicate in a caring, informed manner to distressed patients and their relatives
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies , embassies )
- Self motivated with a proactive approach to problem solving
- Prepared to contribute to how the department operates
- Strong sense of quality and customer focus
- Patient sensitive
- The post holder must have good keyboard skills and will be expected to work more or less continuously at a computer
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Senior Staff Nurse - Sutton, United Kingdom - The Royal Marsden
Description
Job overview
Working within the Private Care Division of the world famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the collection of all invoices in respect of patients attending the hospital for treatment privately, sponsored by Private Medical Insurers and also self-pay patients. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with sponsors, patients and staff at all levels.
Main duties of the job
Detailed job description and main responsibilities
Person specification
Specific Experience and Qualifications
Essential criteria
Desirable criteria
Personal Qualities
Essential criteria
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
