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    Quality Manager - Reading, United Kingdom - ISS Facility Services UK

    ISS Facility Services UK
    ISS Facility Services UK Reading, United Kingdom

    3 weeks ago

    Default job background
    Construction / Facilities
    Description
    Strong industry salarynMon to FrinSingle site in Reading - Mental Health Institution


    Here at ISS, as one of the UK''s largest and most successful Facilities Management (FM) providers are looking to strengthen service delivery against a Healthcare Contract for the PFI Client and their Mental Health hospital in Prospect Park, Reading.

    *We do not require Quality experience in Facilities Management*The site has a capacity of 200 patients

    This is a newly acquired contract and this role of Quality Manager is a contractual requirement, intended to review and improve processes spanning service including engineering maintenance, catering, cleaning and morenWe deploy approx 100 staff on site and are under strict SLAs and KPIs with service delivery, therefore this role is key to help the contract to meet target by undertaking a comprehensive process review scheme

    This is a fantastic role for a Quality professional looking to advance further in their career, in a position that offers real impact on service users and patients, working for a world class employer

    Actions will include:

    nAct as contract champion for quality control and assurance procedures.nDevelop meaningful relationships with all service leads and key stakeholders to ensure that processes in place are all optimised to ensure the efficient and timely delivery of deliverables is central to all policies.nOwn and continually update the Quality Management System and all Service Quality Plans, ensuring communication with all stakeholders upon updatesnLead performance reviews with service leads and the General Manager, taking on board any issues or queries raised and offering process driven solutions for service leads to implement and own operationally.nUse discussion and process for continual improvement.nBe accountable for and manage the quality management processes with particular focus to be paid to the utilisation of CAFM(Computer aided Facilities Management) and other automated systems to ensure consistency and accuracy of reporting.nAct as a contract champion for the CAFM system – integrating learning from the central CAFM team and from connections with other contracts to ensure that processes are optimised for the contractnAudit all quality systems at regular intervals and report the findings of such to all key stakeholders, with particular focus on ongoing suitability and effectivenessnLiaise with the SPV and Trust representatives, acting as the lead for all matters relating to quality management and improvement processes.

    Share reports with Healthcare SLT as and when requirednWork with support functions and operations colleagues to understand where process can be improved to maximise billing opportunitiesnWork closely with the Helpdesk to ensure that they understand what is expected of them in terms of process and their part to play in quality management

    We need from you:
    nSome clear experience within the Quality fieldnIdeally a Nebosh Qual
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