Duty Manager - Stratford-upon-Avon, United Kingdom - ADAGIO

ADAGIO Stratford-upon-Avon, United Kingdom

1 week ago

Full time

Description

Job Description

The duty manager welcomes all guests and takes care of them from arrival through departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach
They ensure a smooth and secure environment to all the guests during their stay and supervise and support the Team.

Front Office Operation

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and brand standards are met
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Communicate with Front Office Manager on all matters regarding guest services & Aparthotel operations
Supervise shift handover procedures
Coordinate and communicate with other Aparthotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
Inspect front of house and back of house regularly for cleanliness and orderliness
Ensure that front line staff complies with marketing techniques and maximizes sales
Check billing instructions, monitor guest credit and act upon any discrepancies
Conduct Night Audit Process for Aparthotel

Team Management

Provide department orientation and training of the Aparthotel service standards, procedures and programs
Constantly monitor team members' appearance, attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

Maintain complete knowledge of all Aparthotel services
Be fully conversant with Aparthotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Aparthotel

Qualifications

Knowledge and Experience

Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

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