-
Fleet Process Manager
1 week ago
Txm Recruit Ltd Co. West Midlands, United KingdomSector: Rail · Contract · Contact phone: Fleet Process Manager – Rail · Midlands with UK Travel · £6-12 month contract · Our client requires an experienced Fleet Process Manager to support the introduction of new policies across a number of depots and maintenance facilities ...
-
Senior Adviser
1 week ago
Infinite Talent Co. West Midlands, United KingdomI am supporting a Key Client based in the West Midlands who are looking for an experienced recruitment consultant to join their fast paced and high performing talent team on a fixed-term basis. · Key Responsibilities · Delivery of an efficient, effective recruitment service whi ...
-
Leadership Manager
1 week ago
Envisage Recruitment Limited Co. West Midlands, United KingdomDigital Modelling Manager · Job Purpose: · The job holder will work, with the minimum of supervision, on the design & package on all aspects of current and future vehicle platforms and products managing a team of Digital modellers with a variety of skill sets. · Key Responsibi ...
-
Mechanical Maintenance Team Leader
1 week ago
Service Care Solutions Co. West Midlands, United KingdomMy client is an established and highly reputable manufacturing business based in the heart of the West Midlands. Established over 100 years ago their products are sold into a variety of industry sectors on a global scale. · They are now looking to recruit an experienced and App ...
-
Service Manager
2 weeks ago
ISR Recruitment Co. West Midlands, United KingdomThe Opportunity: · We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. · You will join a team of experienced Service Managers handling P1-P3 incidents based on ...
-
SAP Manager
1 week ago
Altum Consulting Co. West Midlands, United KingdomAltum Consulting are currently working with a large multi-national that successfully completed on a large acquisition this year and have mobilised the integration management office to drive synergies and efficiencies across people, process, technology and data. · We are currentl ...
-
Senior Industrial Disease NIHL Team Leader
1 week ago
William James Recruitment Co. West Midlands, United KingdomDue to the development and continued growth of the this Top Tier Law Firm's Industrial Disease department, it is now seeking to appoint a Senior Lawyer to manage a team handling Noise Induced Hearing Loss cases. · You will be responsible for performance managing the team to incl ...
-
Archivist & Data Entry Assistant
1 week ago
Shakespeare Martineau Co. West Midlands, United KingdomRole Context · A new role, this will work closely with the TBC, we are seeking a highly skilled and experienced Archivist & Data Entry Assistant to join our team. This position requires a strong background in archiving and records, a proactive approach to problem-solving. · Rol ...
-
Head of Sustainability
4 days ago
Proximity Recruitment Co. West Midlands, United KingdomProximity Recruitment are searching for a talented Head of Sustainability (£70,000 + Car + Benefits) to join a global building materials business in the West Midlands. · The role is a new position that spearheads this global firm's sustainability agenda & owns the UK & Ireland s ...
-
Commercial Property Manager
1 week ago
Kingsley Co. West Midlands, United KingdomVACANCY REF: AK & AK1837191 · The Client & The Role · Our client, an international property consultancy, is looking to appoint a key individual who will take immediate responsibility for the management of their public sector and retail clients' occupied commercial properties. · ...
-
Senior Modelling Pricing Specialist
1 week ago
Harnham Co. West Midlands, United KingdomSENIOR MODELLING PRICING SPECIALIST · UP TO £75,000 · WEST MIDLANDS · THE COMPANY · A 90 strong Insurance Pricing department focused on fair pricing. The pricing department has evolved significantly over the past few years and are undergoing growth to be a cutting-edge hub of ...
-
Leadership Manager
1 day ago
Envisage Recruitment Limited Co. West Midlands, United KingdomJob Description Digital Modelling Manager · Job Purpose: · The job holder will work, with the minimum of supervision, on the design & package on all aspects of current and future vehicle platforms and products managing a team of Digital modellers with a variety of skill sets. ...
-
Bouwkunde
1 week ago
Stanton House Co. West Midlands, United KingdomSalary: £100, , % Bonus + Pension + £8k car allowance Location: Hybrid - 2 days West Midlands · Reporting to: CIO · Mandate: · Play a key role in aligning vision, road-map and deliverables to innovative technology solution whilst maintaining blueprint best practice architectur ...
-
Commercial Property Manager
1 day ago
Kingsley Co. West Midlands, United KingdomJob Description VACANCY REF: AK & AK1837191 · The Client & The Role · Our client, an international property consultancy, is looking to appoint a key individual who will take immediate responsibility for the management of their public sector and retail clients' occupied commerci ...
-
Legal Secretary
2 weeks ago
Get Recruited Co. West Midlands, United KingdomLEGAL SECRETARY · BIRMINGHAM · UP TO £22K + BENEFITS + PROGRESSION + TRAINING · IMMEDIATE INTERVIEWS AVAILABLE · THE OPPORTUNITY: · Get Recruited is partnered with a fantastic industry leading practice in Birmingham. Due to continued expansion and further growth forecast fo ...
-
CAS Modeller
1 day ago
Envisage Recruitment Limited Co. West Midlands, United KingdomJob Description Alias Modeller · PURPOSE: · The job holder will work, with the minimum of supervision to either, be an expert 3D digital class A exterior and interior modeller specialising in highlighting for 3D evaluation/RPT/milling and production applications, or be an Alia ...
-
Analytics Engineering Manager
1 week ago
Harnham Co. West Midlands, United KingdomAnalytics Engineering Manager · Midlands, Remote - once a month on-site · Up to £100,000 · THE COMPANY: · Looking to join a global leading company in entertainment production? With a range of products and services, they are using data to help them make their games even better ...
-
Customer Success Manager
1 week ago
Lorien Co. West Midlands, United KingdomCustomer Success Manager (German Speaker) · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · West Midlands HQ · Onsite parking + Electronic vehicle scheme · The Company · You will be joining an established Software busi ...
-
SYSTRA UK & Ireland Co. West Midlands, United KingdomJob Description Around the world, SYSTRA's specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day. · For more than 60 years, the Group has been committed t ...
-
Commercial Property
1 week ago
eNL Legal Recruitment Co. West Midlands, United KingdomNever before has there been a greater time for reflection and the opportunity to really examine your career. Are your career and professional goals being achieved in your current law firm or is now the year for a change? I am currently recruiting for a Commercial Property Partner ...
Service Process Manager - Co. West Midlands, United Kingdom - TLP Consultancy Ltd
Description
Service Process Manager £45,000 - £50,000 + company carPermanentThis is a field-based role (driving licence required), covering the Midlands region.
There will be occasional visits to Head Office near Epsom, SurreyASAP startGenerous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)Would you like to join a Global automotive OEM company, voted of the Sunday Times Top 100 Companies to work in the UK? If the answer is yes, please keep readingThe UK automotive industry is changing, impacting not only the new vehicle sales environment but also the aftermarket and ownership.
As a result, now more than ever before, it is vital to optimise processes and operations to realise the full lifetime value of vehicles and deliver an outstanding first-class customer experience.
Therefore, we are on the hunt for a Service Process Manager who will play a vital part in our client's Value Chain strategy, acting as a Network consultant, bringing TSM to life to support the Network in accelerating the business improvements required.
ResponsibilitiesTSM/LSM Foundation Evaluations:
Conduct a physical assessment annually of each allocated Centre's site and process against a set criteria (Circa 73 locations across the region)
Create action plans for any non-compliances found during the assessment and follow up on completion in line with agreed timescalesIdentify common non-conformances across the Network and make improvement proposals to support the Network in compliance at a National or Network Partner levelDeliver Live Toolboxes and KPI improvement:
Deliver "deep dive" consultancy focus on Partners with largest opportunity and required KPI improvement to increase customer satisfaction and revenueConduct live toolboxes with selected Centres; reviewing KPI trend, assessing their current situation against the toolbox questionnaire and agreeing action plans specific to their performance and processes.
Sign off of Centre created action plans, providing insight to ASPMs as needed to steer Partner policyToolbox examples include Accessories, Workshop Efficiency, Fix it Right.
KPIs include Retention, Customer Satisfaction, Parts and Accessories sold per vehicle seen, appointment lead timesSupport company Express Maintenance:Deliver in Centre consultancy to support the roll out and embedding of Express Maintenance.
Assessing completion of toolbox and training activity to date, reviewing process and pain points, creating action plans and driving achievement by the CentreUse your strong influencing skills to engage all Centre staff in the process and action planSupport Ownership Experience Rollout:
Assess selected Centres with adherence to the Ownership Experience charter through KPI review and Centre visitsMake recommendations for improvement as needed to Centre Principals and Partner Senior ManagersIdentify and share best practices with Retention team for cascade to wider Network, fostering continuous improvement
Support Capacity Planning:
Assess site challenges on Centre visits and feed back to ASPMs, inputting into the capacity planning process to ensure this delivers required outcomes
Best Practice Sharing:
Identify and share best practice with Value Chain team colleagues, sharing insight to steer programmes and initiativesCreate case studies to demonstrate best practice to share across the business and the Network to gain buy in and wider adoptionEssential Excellent Communication Skillsto influence senior stakeholders – Gravitasbuildingto question & challenge existing practicesto meet changing demands within the roleto detail to deliver thorough assessmentsdriven mindsetknowledge of dealership Aftersales processes and KPIs and understanding of the UK Automotive Aftermarketcommerciality & innovative mindsettime management and organisational skills
