- 2+ years' experience of Customer Success experience, working within the SaaS industry.
- Strong German speaking proficiency.
- Strong track record of metrics - health score, retention, and expansion.
- Previous experience managing a team (this can be outside CS)
- Strong customer engagement skills, building rapport and effective communication, providing first class service delivery to all customers.
-
Customer Success Manager
1 week ago
Experis LTD West Midlands (Region), United Kingdom**Customer Success Manager / Service Manager (M365)** · Looking a Customer Success Manager or Service Manager that has experience in **Microsoft Dynamics** arena. You will be working for a Service Integrator and work with customers to **manage / enhance / develop their Microsoft ...
-
Customer Success Manager
6 days ago
Lorien West Midlands, United KingdomJob Description · Customer Success Manager (German Speaker) · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · West Midlands HQ · Onsite parking + Electronic vehicle scheme · The Company · You will be joining an established ...
-
Uk Account Manager
2 days ago
Newman Stewart West Midlands (Region), United Kingdom**UK Account Manager** · **Up to £50K DOE + Bonus + Benefits** · **Remote - Home based with regular travel** · **Our Client** · Our client is an industry-leading global manufacturer and installer of fibre-optic products and associated equipment including cable, transmission & sub ...
-
Lecturer in Animal Management
1 week ago
BIAZA West Midlands, United KingdomHalesowen College · - West Midlands, England**Contact**: · **Sector**: · - Education**Type**: · - Paid**Contract type**: · - Full-time**Salary**: · - 25, ,684 per annumThe successful applicant will be expected to contribute to the departments development, make significant contrib ...
-
Occupational Health Advisor
6 days ago
Gel Resourcing Ltd West Midlands (Region), United KingdomOccupational Health Advisor - West Midlands · Our client in the West Midlands is looking for an experienced Occupational Health Advisor, to work on a full or part-time, permanent basis, within their friendly and supportive team. · The role: · - The role is predominately homebased ...
-
Part Ii Architectural Assistant
1 week ago
Eden Brown West Midlands, United KingdomA exciting career opportunity has arisen in the heart of Birminghams Jewellery Quarter. · Our client is a group of dedicated professionals with a passion for architecture. Their creativity, commercial awareness, dedication to building long lasting relationships and their desire t ...
-
People Partner
1 week ago
Pentasia West Midlands, United KingdomA technology focused company is looking to add a valued People Partner to their team. Covering Operations, this role will be diverse, working a hybrid working arrangement, and enjoying one direct report. · The People team within the business is a strategic function, bringing valu ...
-
Head of Sales
23 hours ago
Lord Search and Selection West Midlands (Region), United Kingdom**Temporary Services & Equipment Hire - Construction Sector** · **c. £80,000pa + Car, Bonus & Benefits** · **Midlands** · **The Role** · Leading and inspiring a national sales team, you will be responsible for developing and implementing a sales strategy that delivers sustained r ...
-
Secretary/pa to Head of Service
2 hours ago
Venn Group West Midlands, United Kingdom**Secretary to Director/Head of Service** · **Start: March 2023** · **Duration: Monthly rolling basis** · **Rate: Hourly rate negotiable depending on experience** · **Working Pattern: Hybrid Working (Potentially 1-2 days p/w on-site)** · You will be part of a successful Secretari ...
-
Environmental Consultant
2 hours ago
Highways England West Midlands, United KingdomAre you passionate about delivering and managing key environmental outcomes and outputs? Would you like to take ownership and have a direct impact on how we manage environmental constraints and compliance of schemes / projects and influence the management of the soft estate and k ...
-
Nearly / Recently Mrics Qualified Surveyor
23 hours ago
Macdonald & Company West Midlands, United KingdomMidlands based commercial property owner/occupier, have need for an Estates / Asset Management Surveyor to join and support the existing team. · The role will be part of both the estates and development teams, tasked with overseeing the existing, (significant) land and property p ...
-
Forklift Driver
1 week ago
Morgan Sindall Plc West Midlands, United KingdomWe are currently seeking to appoint a Forklift Driver for Refurb operations within our Midlands Region. · At Lovell we work with local authorities and housing associations to create sustainable communities and leave a positive legacy wherever we work. We develop new housing, cons ...
-
Uk & Ireland Account Manager
2 days ago
Newman Stewart West Midlands (Region), United Kingdom**_UK & Ireland Account Manager _** · **_Competitive DOE + Benefits_** · **_Home based - UK & Ireland wide travel. _** · Our client is a global leader in the manufacturing of superior hygienic food processing solutions and automated systems, worldwide for over 50 years. They have ...
-
Office Co-ordinator in Trendy Design Office
1 week ago
Progressis West Midlands, United KingdomJob Role- Office Assistant Jobs- Contract Type- Perm- Location- West Midlands- Salary- £28,000- Date Added- 13/04/2023- Date Expires- 11/05/2023- Industry- DesignWe have an amazing opportunity for a Office Co-Ordinator to join an exuberant and dynamic company in their Warwick bas ...
-
Liability Underwriter
3 days ago
Powering Davies Resourcing West Midlands, United KingdomDavies Resourcing are delighted to working closely with an expanding and successful Managing General Agent, based in the Midlands. · The company's success has been built on its strong team ethos, where everyone works together to achieve their goals. actively seeking and hiring th ...
-
Estimator - Steelwork
1 week ago
Steel Connexions West Midlands, United KingdomIt is due to sustained growth and a healthy order book that we are now recruiting an Estimator with steelwork experience. This is an excellent opportunity to join a successful steelwork engineering and fabrication business based in Northamptonshire. · On offer is a very competiti ...
-
Operations Manager
1 week ago
Cast UK Limited West Midlands (Region), United Kingdom**Operations Manager, West Midlands, £45-50K + Bonus** · We are currently recruiting an integral Operations Manager for a well-established Packaging Manufacturer based near Birmingham. This is a fantastic opportunity to join a business that has long-term experience in the industr ...
-
Certification Project Coordinator
1 week ago
Atkins West Midlands, United Kingdom**Certification Project Coordinator** · SNC-Lavalin is one of the top three largest Engineering organisations in the world, with over 50,000 employees and a turnover of £5bn. The Rail Consulting Practice is part of the SNC-Lavalin family and sits within the Atkins UK Transportati ...
-
Parts Advisor
2 days ago
Allied Bakeries West Midlands, United KingdomAllied Bakeries make the top bread brands Kingsmill, Allinson's and Sunblest. Across our bakeries we make white, wholemeal and seeded market-leading loaves, as well as Kingsmill 50/50, the nation's favourite Healthier White, delicious pancakes, crumpets, hot cross buns and more. ...
-
Site Management Trainee
3 days ago
Morgan Sindall Plc West Midlands, United KingdomThe Midlands region has a vacancy for a Site Management Trainee to be based at our Telford development to assist the Assistant Site Manager and the Site Manager in carrying out their day to day duties. · As an Investors in People Gold award employer, Lovell is the UK's leading pr ...
Customer Success Manager - Co. West Midlands, United Kingdom - Lorien
Description
Customer Success Manager (German Speaker)
Pre IPO Unicorn SaaS Scale Up
Leadership role
£80K Base + 25% Bonus (OTE = £100K+)
Equity options
West Midlands HQ
Onsite parking + Electronic vehicle scheme
The Company
You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising financial management for their customers and providing B2B engagement and benefits that are unparalleled to anything else on the market.
Employees first focus– they pride themselves on a resilient workforce, encouraging diversity, collaboration, and a huge focus on career progression.
The Position
As a Customer Success Manager, you will work closely with a German portfolio of customers, helping to reach full utilisation of the SaaS platform and offerings.
Responsible for managing a small team of Implementation Analysts (also German speaking), where you will be involved in early phases of the customer onboarding process and completing feature implementation projects.
Managing a portfolio of customers ranging from Mid-Market to Enterprise.
Tasked with driving opportunity for expansion and growth within your existing customers, highlighting opportunities for the wider sales division.
Required Skills and Experience
Please don't miss out on this great opportunity - Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations.
