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    Client Relationship Manager - Glasgow, United Kingdom - Medacs

    Medacs
    Medacs Glasgow, United Kingdom

    2 weeks ago

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    Description

    If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare, Global Medics and Litmus Solutions.


    Litmus Workforce Solutions is a provider of flexible staffing solutions that empower NHS Trusts, Health Boards, and other healthcare providers to optimise their workforces.

    You will be managing the supply of candidates (Doctors) through the Managed Service with regular contact and relationship building with the Health Board client base and suppliers whilst directly managing a team of Workforce Solution Consultants and travelling to client sites in West Scotland and our offices in Glasgow.

    Deliver all SLA requirements ensuring all parties are working within the spirit of the contract, all aspects of contract delivery managed and met
    Monitor and review performance against all SLA requirements by proactively analysing data and creating improvement plans where required
    Take ownership of all client requirements, resolve client queries and complaints, and act as a first point of contact for all client/supplier queries
    Manage the team to ensure shift requirements and cascades to all agreed suppliers
    Maintain an in Depth understanding of the software platforms related to the role for Client, Supplier and Candidate
    Support the client, supplier and candidate with issues using any software or system providing further training if required
    Provide feedback on agency performance in support of Agency Supplier reviews conducted by the Supply Chain Team
    Support Accounts and Billing with queries
    Salary 28k-35k + bonus
    25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
    Company pension and life assurance
    Well being support through an Employee Assistance Programme

    Reward and recognition awardsABOUT YOU - Ideally you will understand the healthcare and recruitment sector markets, have previous experience running multi-channel accounts, liaising with Senior Stakeholders, people management and be comfortable with complex data analysis and presentation with the ability to travel between client sites.


    ABOUT US - We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

    We are proud to be a Disability Confident Employer.

    Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

    We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion.

    Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their CV during the application process, if you wish to do this, you are welcome to do so.


    RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific.

    Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

    Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here
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