Receptionist - Ftc for 4 Months - Ascot, United Kingdom - Ascot Racecourse Ltd

Ascot Racecourse Ltd
Ascot Racecourse Ltd
Verified Company
Ascot, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

ROLE


Reporting to the Front Office Supervisor, you will provide support during the busy summer racing period in the lead up to Royal Ascot and until just after the King George Weekend.

To provide assistance in processing internal meeting room requests liaising with 1711 for any catering requirements. As required, this role will support the wider Ticketing and Fulfilment team with whatever tasks as required.

Attendance on all racedays during the contracted period will required (including Saturday 24 June, Saturday 15 July, Saturday 29 July and Saturday 12 August).


You will have the ability to work well in a fast paced environment, under pressure and as part of a team.


This role is full time Monday to Friday from Monday 17 April until Friday 30 June (inclusive) and then 3 days a week from Monday 3 July until Friday 18 August.


PRINCIPAL RESPONSIBILITIES

  • Greeting all visitors who present themselves to reception, using excellent customer service skills and redirecting them or notifying the appropriate departments of their arrival
  • Answering the telephone, logging into the Cisco Agent and forwarding calls and messages as appropriate
  • Maintaining, by example, Ascot Racecourse's high standard of telephone and customer call handling
  • Accepting deliveries, making the recipients aware of their arrival and maintaining a clear Reception policy
  • Sorting and allocation of incoming post
  • Sorting and processing of all outgoing post via the Royal Mail OBA & Click and drop online systems, ensuring they are allocated to the correct departments
  • Liaising with Royal Mail as required regarding deliveries and reordering of postal supplies
  • Arrange couriers on an adhoc basis as required
  • Assisting with face to face ticket sales and enquiries at the front desk, as and when demand requires it. These will be both for general enquiries and the Royal Enclosure
  • Ensuring all lost property and left luggage items are dealt with promptly and efficiently, as per the departmental procedures. This will be the primary responsibility from 24 June until 17 August
    OTHER RESPONSIBILITIES
  • Support the Ticketing and Fulfilment Team as required in the lead up to Royal Ascot and the summer racedays
  • Such other duties as the Company may, at times, reasonably require
    SKILLS, EXPERIENCE AND QUALIFICATIONS
  • Professional personal appearance appropriate for the Reception desk of a prestigious venue
  • Excellent administration details
  • Excellent attention to detail
  • Accuracy at all times
  • A good understanding of address formats and postcodes, both UK and overseas
  • An understanding of the events industry and the rhythms in which this functions
  • Good ICT skills, e.g. Microsoft Outlook, Word and Excel

COMPETENCIES
Possess core competencies to promote Ascot as a world class racecourse and to ensure that all customers receive the best possible level of service


These include:

  • Customer service
  • Commitment
  • Teamwork
  • Oral and written communication
  • Initiative
  • Creativity and innovation
  • Attention to detail
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