Property Manager - United Kingdom - Rettie & Co

Rettie & Co United Kingdom

4 hours ago

Description

Key details

Location: Edinburgh
Department : Lettings
Reports to : Associate Director
Hours per week: 37.5 hours
Hours of work: Monday to Friday (09:00 - 17:30)

Key requirements

Essential

Full, clean driving licence
Working towards MARLA
Detailed knowledge of the PRS
Detailed knowledge of the PRT legislation
Detailed knowledge of the Edinburgh lettings market
Proficient in the use of IT systems including MS Word, Excel & Outlook
Experience in the management of client relationships
Experience in conflict resolution and negotiation

Desirable

Previous management of a residential property portfolio under a portfolio management structure
Use of REAPIT or experience using property software
The ability to analyse the performance of residential assets and produce investment appraisals
MARLA qualified

What we offer

About the role

Due to the continued growth of our lettings portfolio, we're delighted to be recruiting another Property Manager to play a key role in the Letting and Management team's future. Our Letting and Management department manages over 1200 properties on behalf of our landlord clients in Edinburgh, Glasgow, the Borders and across central Scotland, including Fife and Perthshire. Our dedicated team of over 30 are trained and experienced in all aspects of property rentals and we're one of the few RICS-accredited letting agencies in Scotland.

The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. As the principal point of contact for your landlords, you'll be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team deliver a best-in-class experience you also support Rettie in achieving a market-leading position. As Portfolio Manager you'll manage all aspects of the lettings and management process across your portfolio of properties and will be responsible for maximising the fee income derived from them, also ensuring you maximise the value of your client's assets. You'll work collaboratively with your colleagues and ensure that our processes are constantly being improved so that you can provide the best possible management service to your clients.

Competencies

Customer focused
Teamwork
Effective Communicator
Effective under pressure
Organisational Ability
Relationship Building

How to apply

About you

Key responsibilities

Driving Portfolio Performance– to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.

Ensuring 100% compliance with regulatory standards
Minimising void periods
Increasing rents mid-tenancy in line with lease terms
Minimising arrears
Promoting investment and upgrading works
Effective management throughout the duration of the tenancy

Managing Administration– Full responsibility and accountability for all aspects of the lettings and management process across your portfolio (assisted by a portfolio administrator) including:

Full compliance management of all safety testing and the installation and maintenance of detection equipment
Detailed client information collection and due diligence including money laundering verification
Accurate and detailed property marketing accompanied by a high standard of marketing images
Effective management/overseeing of all tenant referencing/move-in processes
Detailed and objective client reporting following regular property inspections
Efficient and diligent processing of any maintenance requests and contractor invoices
Overseeing administration of HMO licensing issues including applications and renewals in the portfolio
Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes
Overseeing administration of utility notifications and the accurate processing of void period costs.

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