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    Digital Customer Experience Lead - London, United Kingdom - Aristocrat

    Aristocrat
    Aristocrat London, United Kingdom

    1 week ago

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    Description

    To enhance the existing Incident/Release management workflow by automating as much as possible through its lifecycle process and introduce new functionality where identified.

    The Incident and Release Lead must have a thorough understanding of ITIL v4 foundation framework and the ability to apply Incident Management & Change Enablement best practices to support real-world operations.

    Drive and coordinate both Major Incident, Change Management policies, processes and activities.

    Coordinate releases (scheduling, implementation and execution) to ensure that the integrity of the live Production environment is protected and that the correct components are released without impact.

    Monitoring the effectiveness of Release & Incident Management processes across the organization and make/deliver recommendations for their continuous improvement.

    Ensure conformity of all teams to Incident and Change and Release Policies.

    Complete post implementation and Major Incident reviews in line with ITIL v4 Problem management practices and enhance the problem management function.

    Initiate Major Incident protocols, conference bridges, documenting actions and service restoration in line with ITIL v4 best practices.
    Manage all reporting on key metrics and outputs from both the Major Incident and Change Management processes.
    Support in providing evidence for ongoing Regulatory and Audit driven compliance. Drive root cause analysis and corrective activities in line with Problem and Incident best practice.
    Change, Major Incident & Problem Management
    ~ ITIL v4 foundation qualification.
    ~ Experience managing external stakeholders ( Regulatory environment helpful)
    ~ Can exhibit strong understanding and lead teams in Incident, Service Request, Problem and Knowledge management disciplines.

    Anaxi is Aristocrat Leisure Limited's (


    ASX:
    ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence.

    Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally.

    Aristocrat Leisure Ltd (


    ASX:
    ALL) is a top 20 Australian listed company, with 7000+ employees worldwide.

    Our company mission is to "bring joy to life through the power of play" across a growing range of land-based and digital entertainment channels every day.

    Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.

    Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse.

    Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.

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