IT 1st Line Support Technician/service Desk - Birmingham, United Kingdom - Eco Recruitment Group

Eco Recruitment Group

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line IT Technician / Service desk Technician

Hours:9am - 5.30pm Monday to Friday (37.5 hours per week)

Working within higher Education my client is seeking a 1st line IT Technician/ service desk Technician to provide a fast and responsive IT support service to the college team and complete tasks to support the IT team in implementing new technical features.

Job role

To provide an excellent IT service and support to all students at the college
Ensuring a technical infrastructure which is compliant and consistent with the IT Policy
Supporting the IT team on the implementation of technical projects
To provide support to local colleges in the other sectors on a floating, ad hoc basis if required.
Providing excellent local IT support service to the college team

Essential Skills

Highly organised Focused in delivering a fast and highquality support service
Excellent administrative skills and experience in managing their own workplan
Good written and verbal communication skills
Good customer facing skills
Experience with printer management
Experience with Office 365 administration tasks
1 or more years' experience working in a similar role
Experience using Macs
Experience of Active Directory user account management

Desirable criteria

1st line experience within a technical role ideally within the HE sector, but not essential
Technical qualifications would be helpful but not essential, full training will be provided

Accountabilities

To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame
To setup college staff on desktops, laptops, phones, and MACs
To actively use and review the IT Helpdesk system to ensure that all college issues are logged and prioritised
To liaise with the college business system superusers to deploy systems/software across college users
To perform local IT tasks related to project or service affecting work (e.g. network line fail procedures)

Due to the natue of this role a DBS will need to be issued therefore relevant checks will be put in to place.