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    Customer Experience Consultant - Edinburgh, United Kingdom - Rettie and Co.

    Rettie and Co.
    Rettie and Co. Edinburgh, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Key details

    Location: Edinburgh
    Hours: Monday to Friday, 37.5 hours

    About the role

    As a Customer Experience Consultant, you'll be responsible for contributing to an exceptional customer experience for all our clients (Sellers and Landlords) and potential customers.

    You'll have a broad knowledge of the Rettie service offering and actively promote the Rettie Brand by advising our clients and customers about the benefits of using Rettie as their agent.You'll contribute to grow our local market share by generating new business leads, in particular market appraisals, for our Sales, Lettings and New Homes Teams. You'll build fantastic working relationships with your internal colleagues in these teams and liaise closely with them to ensure you keep up to date on relevant knowledge to maximise your effectiveness in your role.You'll be an expert at building relationships with clients and customers, gain in in-depth understanding of their property requirements and understand where they are in the customer journey. You'll be adept at understanding customer behaviour and identifying behavioural changes that signal new business opportunities.If this role sounds of interest and you are motivated by working to incentivised performance targets and strive to consistently meet and exceed them, we'd love to hear from you.Key responsibilities

    • Building on existing relationships with current clients and building new relationships with potential customers
    • Advising clients and potential customers of the benefits of the Rettie service offering
    • Liaising with internal teams to get regular updates on their activities and service offering
    • Generating new business leads, specifically Market Appraisals, from our customer database
    • Being an expert user of our customer database and lead prospecting tools to generate new business leads
    • Ensuring data accuracy and quality when inputting and updating data in our database
    • Registering clients on the database who have requested Home Reports and other generic enquiries
    • Gathering marketing consent and recording and updating this accurately on the database
    • Following up on Market Appraisals that have not converted to instructions after 3 months

    Key requirements

    Essential

    • Experience in a customer service role (primarily delivered by telephone contact would be desirable)
    • Experience of data entry
    • Active interest in the property market
    • Expert in the use of MS Office (Teams, SharePoint, Word, PowerPoint, Excel, Outlook)
    Desirable
    • Customer service-related qualification
    • Experience of Reapit database or a comparable database product
    • Estate agency experience

    Competencies

    • Customer focus
    • Communication
    • Collaboration
    • Problem solving and innovation
    • Planning and organising
    • Positive mindset

    About us

    When you join Rettie you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.

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