- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
-
Head Housekeeper
2 weeks ago
Ideal Care Homes Leicester, United Kingdom**Head Housekeeper** **-** **Mountview, 1093, Loughborough Road, Rothley LE7 7NL.** · **£12.32 per hour + paid breaks hours per week.** · - Head up our Housekeeping Team in a state-of-the-art environment · - Excellent rates of pay · - Consistent shift patterns **(3 on/3 off 8am-3 ...
-
Head Housekeeper
2 weeks ago
Graysford Hall Leicester, United Kingdom**ROLE: Head Housekeeper** · **RATE: £11.25 per hour** · **HOURS: 40 hours per week** · Sanders Senior Living are a leading healthcare provider of residential and dementia care homes, led by a passionate team seeking to provide the highest standards of care and happiness for our ...
-
Head Housekeeper
2 weeks ago
Graysford Hall Leicester, United KingdomSanders Senior Living are a leading healthcare provider of residential and dementia care homes, led by a passionate team seeking to provide the highest standards of care and happiness for our residents. We are expanding our portfolio of homes through luxury new build developments ...
-
Head Housekeeper
1 week ago
Care UK Residential Care Services Market Harborough, United KingdomAs a Head Housekeeper you will play a crucial role in ensuring that visitors, residents and families all receive a positive impression of our homes - by keeping residents' rooms and common areas spotless and carrying out other general tasks within the home. · **About you** · - Pr ...
-
Head Housekeeper
1 week ago
Care UK Residential Care Services Market Harborough, United KingdomAs a Head Housekeeper you will play a crucial role in ensuring that visitors, residents and families all receive a positive impression of our homes - by keeping residents' rooms and common areas spotless and carrying out other general tasks within the home. · **About you** · - Pr ...
-
Head Housekeeper
2 weeks ago
Whitbread Warwickshire, United Kingdom**Head Housekeeper** · **HOTEL NAME: Stratford Upon Avon Premier Inn · LOCATION: Stratford Upon Avon (CV37 6UQ) · HOURS: 30 hours a week · SALARY: Up to £11.54 per hour** · At Premier Inn, we do our hotel jobs differently. Award-winning training. All the support you need if you h ...
-
Head Housekeeper
2 weeks ago
Eversleigh Nursing Home Leamington Spa, United Kingdom**CENTRAL ENGLAND HEALTHCARE** · **EVERSLEIGH NURSING HOME** · **Requires an Experienced Head Housekeeper** · **30 hours per week** · You will be required to work on a shift-basis, · 8.30am - 3.00pm · including weekdays and alternate weekends. · Eversleigh Nursing Home is a prest ...
-
Head Housekeeper
3 weeks ago
Premier Inn Tamworth, United KingdomWe're currently recruiting in our Tamworth Central Premier Inn. Working 40 hours per week, paying up to £11.46 per hour · **Head Housekeeper** · **HOTEL NAME: Tamworth Central Premier Inn** · **LOCATION: Tamworth (B78 3HQ)** · **HOURS: 40 hours a week - Fully flexible working bet ...
-
Head Housekeeper
2 weeks ago
Crown Care Group Daventry, United Kingdom_Crown Care Group are an established Operator and Developer of Care Homes for the elderly, with a strong reputation for delivering luxurious surroundings & facilities, in purpose built, high quality, design led care homes; and which are CQC highly rated._ · - Astley Hall Care Hom ...
-
Head Housekeeper
1 week ago
Eversleigh Nursing Home Leamington Spa, United Kingdom**CENTRAL ENGLAND HEALTHCARE** · **EVERSLEIGH NURSING HOME** · **Requires an Experienced Head Housekeeper** · **30 hours per week** · You will be required to work on a shift-basis, · 8.30am - 3.00pm · including weekdays and alternate weekends. · Eversleigh Nursing Home is a prest ...
-
Head Housekeeper
1 week ago
Runwood Care Homes Warwick, United Kingdom Full timeHead Housekeeper · When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. · Head Housekeeper · Care home: Park View · Hours of work: 25-30 hours per wee ...
-
Head of Housekeeping
3 weeks ago
BlueOne Group Derby, United KingdomAs Head of Housekeeping, you'll play an important part in the management team. You will be reporting directly to the Area Manager and working closely with all other departments you'll lead from the front ensuring the successful daily running of the site. · You will be responsible ...
-
Head Housekeeper
1 week ago
Danforth Care Derby, United Kingdom**Job description** · **Who are we?** · Danforth Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer ...
-
Head Housekeeper
2 weeks ago
Eversleigh Nursing Home Leamington Spa, United Kingdom**CENTRAL ENGLAND HEALTHCARE** · **EVERSLEIGH NURSING HOME** · **Requires an Experienced Head Housekeeper** · **30 hours per week** · You will be required to work on a shift-basis, · 8.30am - 3.00pm · including weekdays and alternate weekends. · Eversleigh Nursing Home is a prest ...
-
Head Housekeeper
2 weeks ago
WGC Warwick, United KingdomWGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. · In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in ...
-
Head Housekeeper
1 week ago
Warwickshire Park Hotel Kenilworth, United KingdomYOU MUST BE ABLE TO DRIVE DUE TO OUR LOCATION · Experienced Head Housekeeper required at Warwickshire Park Hotel, which has 76 bedrooms, restaurant, pub and conference rooms. You will have strong leadership, operational knowledge of a hotel environment. · Responsibilities include ...
-
Head Housekeeper
2 weeks ago
Danforth Care Derby, United Kingdom**Who are we?** · Danforth Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to ...
-
Head Housekeeper
1 week ago
Anchor Northampton, United KingdomAt Anchor, we are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work in. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, ...
-
Head Housekeeper
2 weeks ago
Danforth Care Derby, United Kingdom**Who are we?** · Danforth Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to ...
-
Head Housekeeper
2 weeks ago
Anchor Northampton, United KingdomAt Anchor, we are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work in. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, ...
Executive Head Housekeeper - Leicester, United Kingdom - Marriott International, Inc.
Description
Job NumberJob Category Housekeeping & Laundry
Location Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
OR
CORE WORK ACTIVITIES
Managing Housekeeping Operations
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy.JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
#J-18808-Ljbffr