Inbound Customer Service Assistant - Kingston upon Hull, United Kingdom - Kingstown Works Ltd.

Kingstown Works Ltd.

Verified Company

Kingston upon Hull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description - Full and part time (Afternoons)

Inbound Customer Service Assistant (Contract Assistant)
KWL is one of Hull's largest construction contractors employing c.475 local employees with a multi-million pound turnover. We take pride in delivering excellent services across the City and the surrounding areas.

We offer temporary / permanent and exciting employment opportunities for enthusiastic, skilled, customer focused people; who can help to deliver the growing ambitions of the business.

Basic 37 hours a week, Monday to Friday (Full time) although we have a part time vacancy (afternoons Monday-Friday)

22 days holiday (rising to 26 after five years) (pro-rata for part time) plus Bank Holidays

Defined Benefit Pension Scheme with c. 20% employer contributions (and 3 x salary life cover)

Purpose:

To provide effective, administrative support across all operational areas of the business.

Responsibilities:

The post holder will be responsible for the daily coordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved.
Responsible for daily liaison between customers, clients and supervision to ensure individual needs and requirements are met.
Also be responsible for updating and maintaining the company's electronic database systems to ensure accurate contract monitoring and management information.

Requirements:

Knowledge of mobile technology including checking of Schedule of Rate codes to ensure correct values are billed to the client and correct bonus codes are being claimed.
Ideally have an IT and/or Business Administration qualification and be capable of producing letters using Microsoft Word; also experience of using Excel.

We understand the benefits of having a diverse workforce and therefore encourage people no matter what their age, gender, ethnicity, level of ability, sexual orientation, identity, faith, relationship or parental status with relevant skills and experience into construction.

Other employee benefits include:

Being part of a trusted local Company

Job related training

Excellent sick pay scheme with bonuses for excellent attendance
Working locally

A structured and professional working atmosphere

Access to the BHSF Health Scheme and the HEY Credit Union through payroll deductions

Monday to Friday - Great work life balance

Excellent pension scheme

KWL is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services. As a committed safe employer, a basic DBS (criminal record) check may be carried out for this role.

Job Types:
Full-time, Part time (Afternoons Mon-Fri) Permanent & Fixed term/6 months contract

Salary:
£20,519.00 per year

Benefits: