Services Coordinator - London, United Kingdom - Gordon Yates Limited

Gordon Yates Limited
Gordon Yates Limited
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

  • Knowledge of good customer service processes.
  • Knowledge of processing payments.
  • Excellent interpersonal skills able to quickly build rapport.
Services Coordinator
We are seeking an individual with excellent customer service, communication, general administration and CRM experiences.
Who you will be working for?
Our Client is a not for profit and well known innovative organisation in the City of London.
What will you be doing?
telephone queries.

Your key duties will also include:

  • Act as the first point of contact for Fellows and non-Fellows, getting in touch with Fellowship Services by telephone, resolving a wide range of inquiries and complaints.
  • Become a key user of the CRM Database (Salesforce), following key processes, updating records, and identifying errors.
  • Process payments, renewals, and refunds, and contact Fellows whose payments have failed or whose mail has been returned.
  • Prepare and send welcome materials, Fellowship cards, and other Fellowship mailings, including resignation letters and letters of condolence.
  • Produce and update team process documentation, and review and update resources to ensure they are up to date and fit for purpose.
  • Ensure that all regular and adhoc tasks are completed within the agreed timelines and deadlines, escalating difficulties where appropriate, and working collaboratively to balance priorities and workloads as a team.
  • Project work to include information gathering on retention levels, escalate enquiries etc.
  • Any other reasonable related and required duties.

About you:
You will need to have relevant experience within a similar position.

You will also need:

  • Educated to Alevel or equivalent.
  • Knowledge of processing payments.
  • Knowledge of good customer service processes.
  • Exceptional organisational and time management skills, ability to balance competing priorities and effective time management.
  • Experience communicating with internal and external stakeholders.
  • Accurate date inputting skills.
  • Excellent interpersonal skills able to quickly build rapport with people and from a diverse range of professions, backgrounds and enthusiasms.
  • Experience of using a CRM, ideally Salesforce or similar highly desired.
  • Experience of working in a membership organisation or the charitable sector desirable but not essential.
  • Excellent communication skills, both written and verbal.
What's in it for you?
The Services Coordinator is a Permanent position opportunity. The working hours are 35 per week with some hybrid working (1-2 days from home).

The applicable salary is up to £25,000pa (dependent on experience) plus outstanding benefits such as generous pension,29 days annual leave, coaching and development and more.

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