Jobs

    Pension Service Team Leader - Manchester, United Kingdom - NCC Group

    NCC Group
    NCC Group Manchester, United Kingdom

    1 week ago

    Default job background
    Description

    Position Title :
    Head of Cyber Service Improvement
    We are looking for a highly skilled and motivated Head of Cyber Service Improvement to join us.

    As a member of NCC Group's Customer Success unit, this role will be central to the development and evolution of operational excellence, compliance, and strategic alignment across our global service and delivery functions, which will contribute to the Delivery Operations unit operating at cost optimal levels both now, and in the future.

    Lead the development of an effective programme of service improvement across multiple delivery functions.
    Align service improvement initiatives with the overall cybersecurity strategy and business goals.

    Review service data and MI and use this to provide actionable insights that could be used to improve net promoter scores both internally and externally.

    Enable the largest collection of information security talent in the world to do what they do best.

    Development and maintenance of cross-functional service improvement plans (including all appropriate communication and governance wrap) to support unit wide service improvement activities.

    Identify root causes that may be impacting service across functions and fixing those at source, leveraging delivery units as appropriate.

    Work closely with cross-functional teams, both within Delivery Operations and beyond, in order to drive positive service outcomes for our clients.

    Promote the value and importance of continual service improvement.

    Capture, develop and improve upon internal tools and best practices and tools to support growth by leveraging credible business data and MI.

    Care for our valued talent, and target employee appreciation efforts on a local and national level.

    Demonstrable experience (minimum 3-5 years) of global cyber security operations and services at a leadership level.
    Experience of driving improvements to Net Promoter Scores provided by both internal and external clients.
    Strong analytical skills and the ability to translate data into actionable insights.
    Familiarity with operational cyber products and services in today's market.
    Exceptional team and meeting management skills.
    Ability to prioritise across multiple concurrent projects and responsibilities.
    Working knowledge of service frameworks such as ITIL are also desirable.

    At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry.

    Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability.

    We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth.

    We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

    We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits;

    Flexible working
    Financial & Investment
    Pension
    Life Assurance
    Share Save Scheme
    Maternity & Paternity leave
    Community & Volunteering Programmes
    Green Car Scheme
    Cycle Scheme
    Office Lifestyle
    ‍ ‍ Employee Referral Program
    Diversity & Inclusion

    If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

    All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
  • Voyage Care Ltd

    Team Leader

    1 day ago

    Voyage Care Ltd Manchester, United Kingdom Full time

    Team Leader - Ardwick, Manchester - £14.12 per hour · Typical Shifts are: 7:30am-3:00pm and 2:30pm-10:00pm & 1 office day per week - (9:30am-5:00pm – Office/Admin days). · Join Voyage Care and Feel Valued, we reward your dedication with: · • Enhanced evening and weekend pay at an ...

  • SSP

    Team Leader

    2 days ago

    SSP Manchester, United Kingdom

    **Team Leader** Team Leader at Burger King - Manchester **Piccadilly** Station** · **Everyone regardless of age starts on £11 per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you ...

  • Switch Advisor Ltd

    Team Leader

    1 hour ago

    Switch Advisor Ltd Manchester, United Kingdom

    **Team Leader** · **Switch Advisor Ltd** is seeking a **Team Leader** to join our team in Manchester. · As a Team Leader, you will be responsible for the overall operation of the business. This includes managing the day-to-day activities of all of our marketing campaings, as well ...

  • Barburrito

    Team Leader

    1 week ago

    Barburrito Manchester, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • Restore PLC

    Team Leader

    2 days ago

    Restore PLC Manchester, United Kingdom

    **Business Unit: Digital** · **Location: Manchester (M27 8WJ)** · **Contract Type: Permanent - Full Time** · **Hours: Monday - Friday 7:00am - 3:00pm** · **Salary:£22,500 Per Annum** · - We have an exciting opportunity for somebody who wants to develop their career in our vibrant ...

  • National Neurological Services Ltd

    Team Leader

    2 days ago

    National Neurological Services Ltd Manchester, United Kingdom

    **Job Description**: · **Team Leader** · Up to 40hrs per week available · £10.75 per hour (£22,360 per annum) · **Do you dare to make a difference?** · The role of the Team Leader will be to manage the day to day running of the Service, ensuring rotas are complete, taking part in ...

  • Hargate Healthcare LTD

    Team Leader

    2 days ago

    Hargate Healthcare LTD Manchester, United Kingdom

    **Do you want to work for a company that provides best in class care and support to children and young people?** · **Do you want an excellent work/life balance?** · Hargate Healthcare are recruiting a Team Leader for a children's home in Wythenshawe, Manchester. The service is ho ...

  • Global1stline

    Team Leader

    3 days ago

    Global1stline Manchester, United Kingdom Full time

    We are looking for a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. · As a team leader, you will be the contact point for all team members, so your communicat ...

  • Bold Talent Agency

    Team Leader

    1 hour ago

    Bold Talent Agency Manchester, United Kingdom

    **Job Ad: Team Leader with Military Background** · **Company: Tatara** · **Team Leader with Military Background or similar transferable skills** · Are you a highly motivated individual with a military background seeking a new and exciting career opportunity? Look no further Our c ...

  • SSP

    Team Leader

    1 hour ago

    SSP Manchester, United Kingdom

    **Team Leader** Team Leader at Burger King Manchester Piccadilly.** · **Everyone regardless of age starts on £10.50 per hour.** · - An additional **£1.50 per hour** for shifts worked between midnight and 6am · You may be wondering who are SSP? Well, we're one of the best kept sec ...

  • PAD London

    Team Leader

    6 days ago

    PAD London Manchester, United Kingdom

    We are seeking an experienced and motivated Team Leader to join our team. As a Team Leader, you will be responsible for managing a group of employees and ensuring that they are working efficiently and effectively towards achieving our company's goals. You will also be responsible ...

  • Barburrito

    Team Leader

    4 days ago

    Barburrito Manchester, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • Barburrito

    Team Leader

    1 week ago

    Barburrito Manchester, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • Gamma Telecom

    Team Leader

    1 week ago

    Gamma Telecom Manchester, United Kingdom

    **Main purpose of role**: · The role of Team Leader is responsible for the day-to-day leadership of their team and this will cover all aspects of performance, development, disciplinary actions and HR Duties. · The Team Leader is very much a 'people' leader, ensuring that all of o ...

  • SSP

    Team Leader

    1 week ago

    SSP Manchester, United Kingdom

    **About the Role**: · We are SSP The Food Travel Experts. · We are experts in creating and running food outlets in locations where people are on the move. Whether it's jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make s ...

  • Barburrito

    Team Leader

    3 days ago

    Barburrito Manchester, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • RSM

    Team Leader

    2 days ago

    RSM Manchester, United Kingdom

    RSM are a national fuel services company which offer both public and private sector organisations a suite of services to facilitate the ongoing management of liquid fuels. We believe passionately in our products and services and are looking for a a business-minded and target-driv ...

  • BranWell Ford

    Team Leader

    1 week ago

    BranWell Ford Greater Manchester, United Kingdom

    Title: Team Leader & Pension Administrator · **Job Type**: Perm · Specialism: Third Party Administration · Workstyle: Hybrid working · County/Region: Greater Manchester · Salary/rate: £ £40000 per annum · Job ref: CB18364 · Do you have at least two years of experience of defined ...

  • CAF Rail UK

    Team Leader

    3 days ago

    CAF Rail UK Manchester, United Kingdom

    **ABOUT CAF** · Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community. · Committed to maintaining trains ...

  • Gamma Communications

    Team Leader

    1 week ago

    Gamma Communications Manchester, United Kingdom

    **Main purpose of role**: · The role of Team Leader is responsible for the day-to-day leadership of their team and this will cover all aspects of performance, development, disciplinary actions and HR Duties. · The Team Leader is very much a 'people' leader, ensuring that all of o ...